Assisted Passenger Information
 
 

South Africa subscribes to the United Nations Convention on the Rights of Persons with Disabilities and its Operational Protocol.  The Convention aims to ensure that people with disabilities enjoy human rights on an equal basis with others. 

Airports Company of South Africa is committed to ensuring that mobility impaired travellers enjoy easy access to all services and facilities. 

Airports Company of South Africa is committed to embracing best practice policies relating to the transportation of all passengers, particularly those with special needs.

Facilities at all airports in South Africa are compliant with minimum standards required by disabled travellers.  Besides travelators and gentle gradient ramps, airports offer dedicated passenger lifts to all levels and wheelchair access to shops, restaurants and viewing areas.

Contact Details 

Airports Company of South Africa cares and would like to hear from you

If you feel that we can improve on any of our assisted passenger services or if you would like to compliment any of the staff working within our airport, contact the Customer Care Department on: 

E-MAIL US  assist.ortia@acsacare.co.za
RATE US   Click here to rate your assisted passenger service
SMS US  SMS the word ASSIST followed by your COMMENT to 32691