Shops and Facilities
 
Service Shop Location Contact Details Shop
Accessories

Accessorize
Shop location
O.R. Tambo International Airport
Terminal A, Duty Free mall
Shop No 25 Domestic terminal
Retail level

​Tel: +27 (0)11 390 2300
e-Mail: sm.international@accessorize.co.za

 

African Souvenirs

African Eco
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 1106
Fax:+27 (0)11 390 3000
e-Mail: sam@outofafrica-sa.com

African Souvenirs

Big Five Duty Free
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 2670
Fax: +27 (0)11 394 5315 
e-Mail: info@bigfivedutyfree.co.za

African Souvenirs

Indaba Lifestyle
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 3606
Fax: +27 (0)11 390 3000
e-Mail: indabalifestyle@outofafrica-sa.com

African Souvenirs

Out of Africa
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 1683
Fax: +27 (0)11 390 3000
e-Mail: sam@outofafrica-sa.com

Books/News agents/Music

CNA
Shop location
O.R. Tambo International Airport
Terminal A, Duty Free mall
Terminal B

​Tel: +27 (0)11 390 1115
Fax: +27 (0)11 390 1603
e-Mail: ghart@arcjhb.co.za 

Books/News agents/Music

Exclusive Books
Shop location
O.R. Tambo International Airport
Terminals A and B

​Tel: +27 (0)11 390 2691 (Duty Free/Terminal A)
Tel: +27 (0)11 390 1258 (Domestic/ Terminal B)
Fax: +27 (0)11 390 2695 (Duty Free/ Terminal A)
Fax: +27 (0)11 390 1270 (Domestic / Terminal B)
e-Mail: irportjhb@exclusivebooks.co.za

Clothing/Footwear

Hugo Boss
Shop location
O.R. Tambo International Airport
Terminal A

​Tel: +27 (0)11 390 2781
Fax: +27 (0)11 390 1888
e-Mail: andrew@surteegroup.co.za

Clothing/Footwear

Lacoste
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 1888
Fax: +27 (0)11 390 3000
e-Mail: faeez@surteegroup.co.za 

Clothing/Footwear

Tie Shop
Shop location
O.R. Tambo International Airport
Terminal A

​Tel: +27 (0)11 390 2989
e-Mail: chris@tiestop.co.za

Clothing/Footwear

Timberland
Shop location
O.R. Tambo International Airport
International departures terminal
Terminal A

​Tel: +27 (0)11 390 1705
Fax: +27 (0)11 483 2993
e-Mail: bessy@timberlandsa.co.za

Clothing/Footwear

African Eco
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 1106
Fax:+27 (0)11 390 3000
e-Mail: sam@outofafrica-sa.com

Clothing/Footwear

Big Five Duty Free
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 2670
Fax: +27 (0)11 394 5315 
e-Mail: info@bigfivedutyfree.co.za

Cosmetics/Fragrances

Big Five Duty Free
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 2670
Fax: +27 (0)11 394 5315 
e-Mail: info@bigfivedutyfree.co.za

Cosmetics/Fragrances

Stogies
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 3195
e-Mail: chrish@bigfivedutyfree.co.za

Cosmetics/Fragrances

The Body Shop
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 1633
Fax: +27 (0)11 390 3000
e-Mail: ee@clicks.co.za

Electronics

Capi Photo Eletronics
Shop location
O.R. Tambo International Airport
Terminals A and B

​Tel:  +27 (0)11 390 2339/49/59
Fax: +27 (0)11 390 2380
e-Mail: capi.international@capi.co.za

Electronics

Vodashop
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: 011 390 1573
e-Mail: christopher@cellucity.co.za

Flowers

Flower Centre
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 3189
Fax: +27 (0)11 390 1673
e-Mail: ahmed@play.za.net

Gifts

Big Five Duty Free
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 2670
Fax: +27 (0)11 394 5315 
e-Mail: info@bigfivedutyfree.co.za

Gifts

Stogies
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 3195
e-Mail: chrish@bigfivedutyfree.co.za

Jewellery

Makgala's
Shop location
O.R. Tambo International Airport
Terminal B

​Tel: 011 390 3231
Fax: 086 661 0658
e-Mail: ahmed@play.za.net

Jewellery

Ntinga
Shop location
O.R. Tambo International Airport
Terminals A and B

​Tel: +27 (0)11 390 2419 (Terminal A) 
Tel: +27 (0)11 390 30 (Terminal B)
Fax: +27 (0)11 390 2435 (Terminal A)
Fax: +27 (0)011 390 32 (Terminal B)
e-Mail: rodlog@mweb.co.za

Jewellery

Big Five Duty Free
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

Contact details
Tel: +27 (0)11 390 2670
Fax: +27 (0)11 394 5315 
e-Mail: info@bigfivedutyfree.co.za

Liquor/Tobacco

Stogies
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 3195
e-Mail: chrish@bigfivedutyfree.co.za

Liquor/Tobacco

Big Five Duty Free
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 2670
Fax: +27 (0)11 394 5315 
e-Mail: info@bigfivedutyfree.co.za

Luggage

Moda
Shop location
O.R. Tambo International Airport
Terminal A (Duty Free mall)
Terminal B (Retail level)

​Tel: +27 (0)11 390 2500
e-Mail: annette@moda.co.za

Massage Services

Letsema
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel:  +27 (0)011 921 6874
e-Mail: letsema@netactive.co.za

Money/Forex/VAT Returns

ABSA Forex
Shop location
O.R. Tambo International Airport
Terminal A

​Tel: +27 (0)11 970 2081
Fax: +27 (0)11 970 3422
e-Mail: chrisstr@absa.co.za

Money/Forex/VAT Returns

Master Currency
Shop location
O.R. Tambo International Airport
Terminal A

​Tel: +27 (0)11 390 2725/6
Fax: +27 (0)11 390 2417
e-Mail: shamiel.dollie@mastercurrency.co.za

Money/Forex/VAT Returns

Rennies Forex
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 1155
Fax: +27 (0)11 390 3971
e-Mail: dinaka1@talkomsa.net

​​

Money/Forex/VAT Returns

Tax Refund
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 1117
e-Mail: info@taxrefunds.co.za

Pharmacy

Pharmacy
Shop location
O.R. Tambo International Airport
Terminal A, Duty Free mall
Terminal B, Retail level

​Tel: +27 (0)11 390 3527 (Domestic)
Tel: +27 (0)11 390 3276 (Duty Free)
Fax: +27 (0)11 390 3700 (Domestic)
Fax: +27 (0)11 390 3165 (Duty Free)
e-Mail: canta@mweb.co.za

​​

Restaurants/Pubs

Africa Lounge
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 2701
Fax: +27 (0)11 390 1336
e-Mail: clairea@ssp.co.za  

Restaurants/Pubs

Anat
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 3238
e-Mail: anata@telkomsa.net

Restaurants/Pubs

Café Dulcé
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 3125
Fax: +27 (0)11 390 3125
e-Mail: nzenis@mweb.co.za

 

Restaurants/Pubs

Café Nescafé
Shop location
O.R. Tambo International Airport
Terminal B (Domestic departures terminal)

​Tel: +27 (0)11 390 3309
Fax: +27 (0)11 390 3995
e-Mail: prethuraj@hotmail.com

Restaurants/Pubs

Caffe Ritazza
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 1951
Fax: +27 (0)11 390 1336
e-Mail: clairea@ssp.co.za

Restaurants/Pubs

Debonairs Pizza
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 1352
e-Mail: keanol@mweb.co.za

Restaurants/Pubs

Fournos Bakery
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 3502
e-Mail: info@fournos.co.za 

Restaurants/Pubs

Kauai
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 2402

Restaurants/Pubs

Keg & Aviator
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 3394
Fax: +27 (0)11 390 3400
e-Mail: brian@vetho.co.za

Restaurants/Pubs

KFC

Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel:  +27 (0)11 390 2807
e-Mail: a-theron@mweb.co.za 

Restaurants/Pubs

McGinty's
Shop location
O.R. Tambo International Airport
Terminal A (International arrivals terminal)
Terminal B (Domestic departures terminal)

​Tel: +27 (0)11 390 3394
Fax: +27 (0)11 390 3400
e-Mail: brian@vetho.co.za

Nando's
Shop location
O.R. Tambo International Airport
Terminal A
International arrivals terminal

​Tel: +27 (0)11 390 3394
Fax: +27 (0)11 390 3400
e-Mail: brian@vetho.co.za

Restaurants/Pubs

News Cafe
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 2084
e-Mail: newscafejhb@telkomsa.net

Restaurants/Pubs

Ocean Basket
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: 27 (0) 11 390 3973
e-Mail: mwjdloc@mweb.co.za

Restaurants/Pubs

Soaring Eagle Spur
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 3806
e-Mail: donaldc@mweb.co.za

Restaurants/Pubs

Steers
Shop location
O.R. Tambo International Airport
Terminal A
Mezzanine level

​Tel: +27 (0)11 390 1352
e-Mail: mwjdloc@mweb.co.za

Restaurants/Pubs

The Rai
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 2122
Fax: + 27(0)11 390 2122
e-Mail: rajind@icon.co.za

Restaurants/Pubs

Wimpy
Shop location
O.R. Tambo International Airport
Terminal B
Domestic departures terminal

​Tel: +27 (0)11 390 3394
Fax: +27 (0)11 390 3400
e-Mail: brian@vetho.co.za

Services

Postnet
Shop location
O.R. Tambo International Airport
Terminal B
Retail level

​Tel: +27 (0)11 390 1155
Fax: +27 (0)11 390 3971
e-Mail: dinaka1@talkomsa.net

Services

Lock-Up Luggage
Shop location
O.R. Tambo International Airport
Terminal A
Basement

​Tel: +27 (0)11 390 1804
e-Mail: garry.ferreira@absamail.co.za
 

Services

​Airport Travel Hub

O.R. Tambo International Airport
Terminal A
3rd Floor Lower Roof Offices
West Wing

Tel: 011 390 2323
Fax: 011 390 2303
After hour emergency number : 083 265 8897
Email: info@athub.co.za
Web : www.athub.co.za

 

Services

​Gateway Travel
4th floor South wings Offices
Domestic Terminal
O R Tambo International Airport

​Fax: 086 611 1731
Tel: 011 025 0325
Website: www.gatewaytravelsa.co.za

Sports/Outdoor

@Play
Shop location
O.R. Tambo International Airport
Terminal B

​Tel: +27 (0)11 390 3231
Fax: +27 (0)86 661 0658
e-Mail: ahmed@play.za.net

Sports/Outdoor

Cape Union Mart
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 3245
Fax: +27 (0)11 390 3487
e-Mail: hbairport@capeunionmart.co.za

Sports/Outdoor

Lacoste
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 1888
Fax: +27 (0)11 390 3000
e-Mail: faeez@surteegroup.co.za 

Sports/Outdoor

Timberland
Shop location
O.R. Tambo International Airport
International departures terminal
Terminal A

​Tel: +27 (0)11 390 1705
Fax: +27 (0)11 483 2993
e-Mail: bessy@timberlandsa.co.za

Sweets/Snacks

Cosmic Candy
Shop location
O.R. Tambo International Airport
Terminal A (International departures terminal and Duty Free mall)
Terminal B (Retail level and domestic departures terminal)

​Tel: +27 (0)11 390 1115 (Duty Free mall)
Tel: +27 (0)11 390 1115 (Domestic departures terminal)
e-Mail: sharon@theheavengroup.com

Sweets/Snacks

Big Five Duty Free
Shop location
O.R. Tambo International Airport
Terminal A
Duty Free mall

​Tel: +27 (0)11 390 2670
Fax: +27 (0)11 394 5315 
e-Mail: info@bigfivedutyfree.co.za

Service Name Service Description
Accommodation

There is a wide choice of hotels available in and around the airport precinct. Please call the Gauteng Tourism Authority information desk, in the international arrivals terminal for information on +27 (0)11 390 3614/3602.

The City of Johannesburg’s official website, www.joburg.org.za also has a list of hotels near the airport. 

Banking

Branches for the major banks in South Africa are located at O.R. Tambo International Airport as follows:

  • First National Bank, Nedbank and Standard Bank: Terminal B - retail area
  • ABSA and African Bank: Terminal A - arrivals area

Automated teller machines (ATMs) can be found in the following locations:

  • Standard Bank-, FNB-, ABSA- and Nedbank ATMs are available in the food court area next to Wimpy and Spur
  • Standard Bank-, FNB-, ABSA- and Nedbank ATMs may be found on the retail level in the bank area
  • Standard Bank-, FNB- and Nedbank ATMs are located in Terminal A departures (next to Wandie’s restaurant)
  • Two ABSA ATMs may be found next to the ABSA bank branch in Terminal A arrivals
  • One Standard Bank ATM is available next to Khulula/BA/Comair ticket sales

    Foreign exchange

    Bidvest bank, Master Currency and Travelex are located in the arrivals area of Terminal A.

    Chapel and prayer rooms

    The airport has a chapel and a prayer area for Muslim passengers. 

    Christian Chapel

     


    O.R. Tambo International Airport has a Christian Chapel open for prayer and quiet time to all passengers and airport staff 24/7. The chapel holds prayer and worship services on a Tuesday, Wednesday and Sunday at 13h00. An evening service is held every second Wednesday at 19h00. The Chapel is situated on level 2 at the far side of Terminal B just above our clinic. For more info contact Trish on 0711640927 or 011 975 8491 or refer to the Chapel notice board

    Muslim prayer facility


    Our Muslim prayer facility is open 24/7 for prayer and quiet time.  There is a Friday prayer service held just after noon with both a male and female facility. This facility is located in the basement parkade closest to Terminal A arrivals. For more info contact Ahmed on 0835443419.

    Conferencing

    ​The Premier Conference Centre in the domestic terminal offers a modern and stylish environment for business meetings, conferences and seminars. It has three 10-seater rooms, a 12-seater room, a 14-seater room, a seminar facility for groups of 25 or 50, as well as a conference room for groups of 60 or 120. 

    Disabled

    Airports Company South Africa (ACSA) is committed to providing world-class facilities that meet the needs of all airport users. We focus on ensuring existing and new facilities within our airports meet the particular needs of disabled travellers and airport users.

    In the multi-storey parkade at ORTIA there are disabled parking bays at all levels while the airport itself features special lifts, ramps, wheelchairs and toilets for the disabled.

    Passengers who require assistance boarding and disembarking from aircraft can make arrangements with the relevant airline when booking. 

    Flightcheck

    O.R. Tambo International Airport (ORTIA) features ACSA’s innovative, self-service check-in kiosks, Flightcheck.

    The Flightcheck kiosks significantly improve the passenger experience as they offer a secure and faster alternative to traditional check-in. They look much like ATMs and are easy to use with simple touch screens display icons and text instructions.

    Please take note of the following:

    Each airline check-in application is unique. Check in advance that your airline offers the Flightcheck service, and if so, whether the service applies apply to your particular route. Also check individual airline conditions of use and whether it caters for hand luggage only.
    At the airport, you can proceed directly to a kiosk provided you have been issued with an e-Ticket. SAA also accepts paper tickets.

    Internet/Wi-Fi

    Airport Online, which offers Internet access, has a branch in the international departures terminal and two in the domestic terminal. One of these, open to the general public, is near the ATMs in the shopping area. The second, for use by passengers only, is between the main security point and the boarding gates.

    The international departures terminal also offers a wireless option, which allows laptop users with wireless cards to connect to the Internet from anywhere in the departures hall - including from most of the restaurants in the terminal.

    To download the operating instructions for Airport Online, please click here.

    For more information of Wi-Fi, please click here.

    Medical

    The Airport Medical Clinic offers emergency treatment 24 hours a day, as well as:

    • Quick care and casualties;
    • General practitioners;
    • Travel vaccinations;
    • Malaria prophylaxis;
    • Aviation medicals;
    • Obesity treatment;Botox treatments;
    • Acupuncture;
    • Dentist;
    • Optician;
    • Gynaecologist;
    • Physiotherapist;
    • Executive and employment medicals;
    • Counselling to combat stress and to stop smoking;
    • ECGs;
    • Hearing, pregnancy and cholesterol tests.

    Contact details:

    Tel: +27 (0)11 921 6609
    Hotline: +27 (0)82 262 1490
    Website: www.travelclinic.co.za

    Porters
    Baggage trolleys and full porter services are available in the demarcated areas of all airport terminals and along the drop-off zones. Visitors should only use porters who display ACSA permits and wear bright orange uniforms. A tip of R10 (Ten South African Rand) per bag is generally recommended. 
    Postage

    ​There is a post office at the international arrivals terminal, and you will find Postnet on the shopping level of the domestic terminal. 

    Restrooms

    ​There are restrooms in all terminal buildings. Baby-changing facilities and other amenities for young children are available in most ladies restrooms. 

    Telephone

    Public telephones

    There are public telephones in all terminals. Telephone services outlets can be found in the public concourse of the international arrivals terminal and in the holding lounge of the international departures terminal.

    Mobile phone rentals

    A Vodacom Superstore, on the shopping level of the domestic terminal, sells mobile phones, airtime top-ups and mobile phone accessories. The international terminal boasts a number of mobile phone shops and service providers. 

    VAT refunds

    There are VAT refund desks in:

    • the public area of the international departures terminal (for use before check-in)
    • the holding lounge

    +27 (0)11 390 1655
    +27 (0)11 390 2545

    Office numbers at Pamona, Kempton park are as follows :
    +27 (0)87 310 0200
    +27 (0)87 721 9764
    +27 (0)87 721 9765

    Fax number is +27 (0)86 503 9530

     

    Physical Address :
    Plot 206/ 1 High Road
    Pamona
    Kempton Park

    Postal Address :
    P.O Box 107
    O.R Tambo International Airport Post Office
    South Africa
    1627

    Email Addresses : generalquaries@taxrefunds.co.za
    chequequaries@taxrefunds.co.za
    creditcardquaries@taxrefunds.co.za



    Email Addresses : Southern Africa Countries

    Swaziland - Swaziland@taxrefunds.co.za
    Botswana - Botswana@taxrefunds.co.za
    Namibia - Namibia@taxrefunds.co.za

    Please have all invoices stamped by customs officials (in the public concourse of the same terminal) before proceeding to the VAT refund outlet. 

    Viewing deck

    Two public viewing decks are available at O.R. Tambo International Airport (ORTIA). The domestic terminal (Terminal B) has a large viewing deck offering a 180 degree view of airside activities.

    The international terminal has a viewing deck on the fourth floor of the northern wing. To get there, follow the signs from the international arrivals and departures escalators.