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      Service Shop Location Contact Details Shop
      Accessories

      Accessorize
      Shop location
      O.R. Tambo International Airport
      Terminal A, Duty Free mall
      Shop No 25 Domestic terminal
      Retail level

      ​Tel: +27 (0)11 390 2300 (Terminal A)
      e-Mail: rose@accessorize.co.za

      Accessories

      Occhiali
      Shop location
      O.R. Tambo International Airport
      Terminals A and B

      ​Tel: +27 (0)11 390 3000 (Terminal A)
      Fax: +27 (0)11 390 3000 (Terminal A)
      e-Mail: psolkow@occhiali.co.za

      African Souvenirs

      African Eco
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 1106
      Fax:+27 (0)11 390 3000
      e-Mail: sam@outofafrica-sa.com

      African Souvenirs

      Big Five Duty Free
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 2670
      Fax: +27 (0)11 394 5315 
      e-Mail: info@bigfivedutyfree.co.za

      African Souvenirs

      Indaba Lifestyle
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 3606
      Fax: +27 (0)11 390 3000
      e-Mail: sam@outofafrica-sa.com

      African Souvenirs

      Out of Africa
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 1683
      Fax: +27 (0)11 390 3000
      e-Mail: sam@outofafrica-sa.com

      Books/News agents/Music

      CNA
      Shop location
      O.R. Tambo International Airport
      Terminal A, Duty Free mall
      Terminal B

      ​Tel: +27 (0)11 390 1115
      Fax: +27 (0)11 390 1603
      e-Mail: ghart@arcjhb.co.za 

      Books/News agents/Music

      Exclusive Books
      Shop location
      O.R. Tambo International Airport
      Terminals A and B

      ​Tel: +27 (0)11 390 2691 (Duty Free/Terminal A)
      Tel: +27 (0)11 390 1258 (Domestic/ Terminal B)
      Fax: +27 (0)11 390 2695 (Duty Free/ Terminal A)
      Fax: +27 (0)11 390 1270 (Domestic / Terminal B)
      e-Mail: irportjhb@exclusivebooks.co.za

      Clothing/Footwear

      Hugo Boss
      Shop location
      O.R. Tambo International Airport
      Terminal A

      ​Tel: +27 (0)11 390 2781
      Fax: +27 (0)11 390 1888
      e-Mail: andrew@surteegroup.co.za

      Clothing/Footwear

      Lacoste
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 1888
      Fax: +27 (0)11 390 3000
      e-Mail: faeez@surteegroup.co.za 

      Clothing/Footwear

      Tie Shop
      Shop location
      O.R. Tambo International Airport
      Terminal A

      ​Tel: +27 (0)11 390 2989
      e-Mail: chris@tiestop.co.za

      Clothing/Footwear

      Timberland
      Shop location
      O.R. Tambo International Airport
      International departures terminal
      Terminal A

      ​Tel: +27 (0)11 390 1705
      Fax: +27 (0)11 483 2993
      e-Mail: bessy@timberlandsa.co.za

      Clothing/Footwear

      African Eco
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 1106
      Fax:+27 (0)11 390 3000
      e-Mail: sam@outofafrica-sa.com

      Clothing/Footwear

      Big Five Duty Free
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 2670
      Fax: +27 (0)11 394 5315 
      e-Mail: info@bigfivedutyfree.co.za

      Cosmetics/Fragrances

      Big Five Duty Free
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 2670
      Fax: +27 (0)11 394 5315 
      e-Mail: info@bigfivedutyfree.co.za

      Cosmetics/Fragrances

      Stogies
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 3195
      e-Mail: chrish@bigfivedutyfree.co.za

      Cosmetics/Fragrances

      The Body Shop
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 1633
      Fax: +27 (0)11 390 3000
      e-Mail: ee@clicks.co.za

      Electronics

      Capi Photo Eletronics
      Shop location
      O.R. Tambo International Airport
      Terminals A and B

      ​Tel:  +27 (0)11 390 2339/49/59
      Fax: +27 (0)11 390 2380
      e-Mail: capi.international@capi.co.za

      Electronics

      Vodashop
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: 011 390 1573
      e-Mail: christopher@cellucity.co.za

      Flowers

      Flower Centre
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 3189
      Fax: +27 (0)11 390 1673
      e-Mail: ahmed@play.za.net

      Gifts

      Big Five Duty Free
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 2670
      Fax: +27 (0)11 394 5315 
      e-Mail: info@bigfivedutyfree.co.za

      Gifts

      Stogies
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 3195
      e-Mail: chrish@bigfivedutyfree.co.za

      Jewellery

      Makgala's
      Shop location
      O.R. Tambo International Airport
      Terminal B

      ​Tel: 011 390 3231
      Fax: 086 661 0658
      e-Mail: ahmed@play.za.net

      Jewellery

      Ntinga
      Shop location
      O.R. Tambo International Airport
      Terminals A and B

      ​Tel: +27 (0)11 390 2419 (Terminal A) 
      Tel: +27 (0)11 390 30 (Terminal B)
      Fax: +27 (0)11 390 2435 (Terminal A)
      Fax: +27 (0)011 390 32 (Terminal B)
      e-Mail: rodlog@mweb.co.za

      Jewellery

      Big Five Duty Free
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      Contact details
      Tel: +27 (0)11 390 2670
      Fax: +27 (0)11 394 5315 
      e-Mail: info@bigfivedutyfree.co.za

      Liquor/Tobacco

      Stogies
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 3195
      e-Mail: chrish@bigfivedutyfree.co.za

      Liquor/Tobacco

      Big Five Duty Free
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 2670
      Fax: +27 (0)11 394 5315 
      e-Mail: info@bigfivedutyfree.co.za

      Luggage

      Moda
      Shop location
      O.R. Tambo International Airport
      Terminal A (Duty Free mall)
      Terminal B (Retail level)

      ​Tel: +27 (0)11 390 2500
      e-Mail: annette@moda.co.za

      Massage Services

      Letsema
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel:  +27 (0)011 921 6874
      e-Mail: letsema@netactive.co.za

      Money/Forex/VAT Returns

      ABSA Forex
      Shop location
      O.R. Tambo International Airport
      Terminal A

      ​Tel: +27 (0)11 970 2081
      Fax: +27 (0)11 970 3422
      e-Mail: chrisstr@absa.co.za

      Money/Forex/VAT Returns

      Master Currency
      Shop location
      O.R. Tambo International Airport
      Terminal A

      ​Tel: +27 (0)11 390 2725/6
      Fax: +27 (0)11 390 2417
      e-Mail: shamiel.dollie@mastercurrency.co.za

      Money/Forex/VAT Returns

      Rennies Forex
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 1155
      Fax: +27 (0)11 390 3971
      e-Mail: dinaka1@talkomsa.net

      ​​

      Money/Forex/VAT Returns

      Tax Refund
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 1117
      e-Mail: info@taxrefunds.co.za

      Pharmacy

      Pharmacy
      Shop location
      O.R. Tambo International Airport
      Terminal A, Duty Free mall
      Terminal B, Retail level

      ​Tel: +27 (0)11 390 3527 (Domestic)
      Tel: +27 (0)11 390 3276 (Duty Free)
      Fax: +27 (0)11 390 3700 (Domestic)
      Fax: +27 (0)11 390 3165 (Duty Free)
      e-Mail: canta@mweb.co.za

      ​​

      Restaurants/Pubs

      Africa Lounge
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 2701
      Fax: +27 (0)11 390 1336
      e-Mail: clairea@ssp.co.za  

      Restaurants/Pubs

      Anat
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 3238
      e-Mail: anata@telkomsa.net

      Restaurants/Pubs

      Café Dulcé
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 3125
      Fax: +27 (0)11 390 3125
      e-Mail: nzenis@mweb.co.za

       

      Restaurants/Pubs

      Café Nescafé
      Shop location
      O.R. Tambo International Airport
      Terminal B (Domestic departures terminal)

      ​Tel: +27 (0)11 390 3309
      Fax: +27 (0)11 390 3995
      e-Mail: prethuraj@hotmail.com

      Restaurants/Pubs

      Caffe Ritazza
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 1951
      Fax: +27 (0)11 390 1336
      e-Mail: clairea@ssp.co.za

      Restaurants/Pubs

      Debonairs Pizza
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 1352
      e-Mail: keanol@mweb.co.za

      Restaurants/Pubs

      Fournos Bakery
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 3502
      e-Mail: info@fournos.co.za 

      Restaurants/Pubs

      Kauai
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 2402

      Restaurants/Pubs

      Keg & Aviator
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 3394
      Fax: +27 (0)11 390 3400
      e-Mail: brian@vetho.co.za

      Restaurants/Pubs

      KFC

      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel:  +27 (0)11 390 2807
      e-Mail: a-theron@mweb.co.za 

      Restaurants/Pubs

      McGinty's
      Shop location
      O.R. Tambo International Airport
      Terminal A (International arrivals terminal)
      Terminal B (Domestic departures terminal)

      ​Tel: +27 (0)11 390 3394
      Fax: +27 (0)11 390 3400
      e-Mail: brian@vetho.co.za

      Nando's
      Shop location
      O.R. Tambo International Airport
      Terminal A
      International arrivals terminal

      ​Tel: +27 (0)11 390 3394
      Fax: +27 (0)11 390 3400
      e-Mail: brian@vetho.co.za

      Restaurants/Pubs

      News Cafe
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 2084
      e-Mail: newscafejhb@telkomsa.net

      Restaurants/Pubs

      Ocean Basket
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: 27 (0) 11 390 3973
      e-Mail: mwjdloc@mweb.co.za

      Restaurants/Pubs

      Soaring Eagle Spur
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 3806
      e-Mail: donaldc@mweb.co.za

      Restaurants/Pubs

      Steers
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Mezzanine level

      ​Tel: +27 (0)11 390 1352
      e-Mail: mwjdloc@mweb.co.za

      Restaurants/Pubs

      The Rai
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 2122
      Fax: + 27(0)11 390 2122
      e-Mail: rajind@icon.co.za

      Restaurants/Pubs

      Wimpy
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Domestic departures terminal

      ​Tel: +27 (0)11 390 3394
      Fax: +27 (0)11 390 3400
      e-Mail: brian@vetho.co.za

      Services

      Postnet
      Shop location
      O.R. Tambo International Airport
      Terminal B
      Retail level

      ​Tel: +27 (0)11 390 1155
      Fax: +27 (0)11 390 3971
      e-Mail: dinaka1@talkomsa.net

      Services

      Lock-Up Luggage
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Basement

      ​Tel: +27 (0)11 390 1804
      e-Mail: garry.ferreira@absamail.co.za
       

      Services

      ​Airport Travel Hub

      O.R. Tambo International Airport
      Terminal A
      3rd Floor Lower Roof Offices
      West Wing

      Tel: 011 390 2323
      Fax: 011 390 2303
      After hour emergency number : 083 265 8897
      Email: info@athub.co.za
      Web : www.athub.co.za

       

      Services

      ​Gateway Travel
      4th floor South wings Offices
      Domestic Terminal
      O R Tambo International Airport

      ​Fax: 086 611 1731
      Tel: 011 025 0325
      Website: www.gatewaytravelsa.co.za

      Sports/Outdoor

      @Play
      Shop location
      O.R. Tambo International Airport
      Terminal B

      ​Tel: +27 (0)11 390 3231
      Fax: +27 (0)86 661 0658
      e-Mail: ahmed@play.za.net

      Sports/Outdoor

      Cape Union Mart
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 3245
      Fax: +27 (0)11 390 3487
      e-Mail: hbairport@capeunionmart.co.za

      Sports/Outdoor

      Lacoste
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 1888
      Fax: +27 (0)11 390 3000
      e-Mail: faeez@surteegroup.co.za 

      Sports/Outdoor

      Timberland
      Shop location
      O.R. Tambo International Airport
      International departures terminal
      Terminal A

      ​Tel: +27 (0)11 390 1705
      Fax: +27 (0)11 483 2993
      e-Mail: bessy@timberlandsa.co.za

      Sweets/Snacks

      Cosmic Candy
      Shop location
      O.R. Tambo International Airport
      Terminal A (International departures terminal and Duty Free mall)
      Terminal B (Retail level and domestic departures terminal)

      ​Tel: +27 (0)11 390 1115 (Duty Free mall)
      Tel: +27 (0)11 390 1115 (Domestic departures terminal)
      e-Mail: sharon@theheavengroup.com

      Sweets/Snacks

      Big Five Duty Free
      Shop location
      O.R. Tambo International Airport
      Terminal A
      Duty Free mall

      ​Tel: +27 (0)11 390 2670
      Fax: +27 (0)11 394 5315 
      e-Mail: info@bigfivedutyfree.co.za

      Service Name Service Description
      Accommodation

      There is a wide choice of hotels available in and around the airport precinct. Please call the Gauteng Tourism Authority information desk, in the international arrivals terminal for information on +27 (0)11 390 3614/3602.

      The City of Johannesburg’s official website, www.joburg.org.za also has a list of hotels near the airport. 

      Banking

      Branches for the major banks in South Africa are located at O.R. Tambo International Airport as follows:

      • First National Bank, Nedbank and Standard Bank: Terminal B - retail area
      • ABSA and African Bank: Terminal A - arrivals area

      Automated teller machines (ATMs) can be found in the following locations:

      • Standard Bank-, FNB-, ABSA- and Nedbank ATMs are available in the food court area next to Wimpy and Spur
      • Standard Bank-, FNB-, ABSA- and Nedbank ATMs may be found on the retail level in the bank area
      • Standard Bank-, FNB- and Nedbank ATMs are located in Terminal A departures (next to Wandie’s restaurant)
      • Two ABSA ATMs may be found next to the ABSA bank branch in Terminal A arrivals
      • One Standard Bank ATM is available next to Khulula/BA/Comair ticket sales

        Foreign exchange

        Bidvest bank, Master Currency and Travelex are located in the arrivals area of Terminal A.

        Chapel and prayer rooms

        The airport has a chapel and a prayer area for Muslim passengers. 

        Christian Chapel

         


        O.R. Tambo International Airport has a Christian Chapel open for prayer and quiet time to all passengers and airport staff 24/7. The chapel holds prayer and worship services on a Tuesday, Wednesday and Sunday at 13h00. An evening service is held every second Wednesday at 19h00. The Chapel is situated on level 2 at the far side of Terminal B just above our clinic. For more info contact Trish on 0711640927 or 011 975 8491 or refer to the Chapel notice board

        Muslim prayer facility


        Our Muslim prayer facility is open 24/7 for prayer and quiet time.  There is a Friday prayer service held just after noon with both a male and female facility. This facility is located in the basement parkade closest to Terminal A arrivals. For more info contact Ahmed on 0835443419.

        Conferencing

        ​The Premier Conference Centre in the domestic terminal offers a modern and stylish environment for business meetings, conferences and seminars. It has three 10-seater rooms, a 12-seater room, a 14-seater room, a seminar facility for groups of 25 or 50, as well as a conference room for groups of 60 or 120. 

        Disabled

        Airports Company South Africa (ACSA) is committed to providing world-class facilities that meet the needs of all airport users. We focus on ensuring existing and new facilities within our airports meet the particular needs of disabled travellers and airport users.

        In the multi-storey parkade at ORTIA there are disabled parking bays at all levels while the airport itself features special lifts, ramps, wheelchairs and toilets for the disabled.

        Passengers who require assistance boarding and disembarking from aircraft can make arrangements with the relevant airline when booking. 

        Flightcheck

        O.R. Tambo International Airport (ORTIA) features ACSA’s innovative, self-service check-in kiosks, Flightcheck.

        The Flightcheck kiosks significantly improve the passenger experience as they offer a secure and faster alternative to traditional check-in. They look much like ATMs and are easy to use with simple touch screens display icons and text instructions.

        Please take note of the following:

        Each airline check-in application is unique. Check in advance that your airline offers the Flightcheck service, and if so, whether the service applies apply to your particular route. Also check individual airline conditions of use and whether it caters for hand luggage only.
        At the airport, you can proceed directly to a kiosk provided you have been issued with an e-Ticket. SAA also accepts paper tickets.

        Internet/Wi-Fi

        Airport Online, which offers Internet access, has a branch in the international departures terminal and two in the domestic terminal. One of these, open to the general public, is near the ATMs in the shopping area. The second, for use by passengers only, is between the main security point and the boarding gates.

        The international departures terminal also offers a wireless option, which allows laptop users with wireless cards to connect to the Internet from anywhere in the departures hall - including from most of the restaurants in the terminal.

        To download the operating instructions for Airport Online, please click here.

        For more information of Wi-Fi, please click here.

        Medical

        The Airport Medical Clinic offers emergency treatment 24 hours a day, as well as:

        • Quick care and casualties;
        • General practitioners;
        • Travel vaccinations;
        • Malaria prophylaxis;
        • Aviation medicals;
        • Obesity treatment;Botox treatments;
        • Acupuncture;
        • Dentist;
        • Optician;
        • Gynaecologist;
        • Physiotherapist;
        • Executive and employment medicals;
        • Counselling to combat stress and to stop smoking;
        • ECGs;
        • Hearing, pregnancy and cholesterol tests.

        Contact details:

        Tel: +27 (0)11 921 6609
        Hotline: +27 (0)82 262 1490
        Website: www.travelclinic.co.za

        Porters
        Baggage trolleys and full porter services are available in the demarcated areas of all airport terminals and along the drop-off zones. Visitors should only use porters who display ACSA permits and wear bright orange uniforms. A tip of R10 (Ten South African Rand) per bag is generally recommended. 
        Postage

        ​There is a post office at the international arrivals terminal, and you will find Postnet on the shopping level of the domestic terminal. 

        Restrooms

        ​There are restrooms in all terminal buildings. Baby-changing facilities and other amenities for young children are available in most ladies restrooms. 

        Telephone

        Public telephones

        There are public telephones in all terminals. Telephone services outlets can be found in the public concourse of the international arrivals terminal and in the holding lounge of the international departures terminal.

        Mobile phone rentals

        A Vodacom Superstore, on the shopping level of the domestic terminal, sells mobile phones, airtime top-ups and mobile phone accessories. The international terminal boasts a number of mobile phone shops and service providers. 

        VAT refunds

        There are VAT refund desks in:

        • the public area of the international departures terminal (for use before check-in)
        • the holding lounge

        +27 (0)11 390 1655
        +27 (0)11 390 2545

        Office numbers at Pamona, Kempton park are as follows :
        +27 (0)87 310 0200
        +27 (0)87 721 9764
        +27 (0)87 721 9765

        Fax number is +27 (0)86 503 9530

         

        Physical Address :
        Plot 206/ 1 High Road
        Pamona
        Kempton Park

        Postal Address :
        P.O Box 107
        O.R Tambo International Airport Post Office
        South Africa
        1627

        Email Addresses : generalquaries@taxrefunds.co.za
        chequequaries@taxrefunds.co.za
        creditcardquaries@taxrefunds.co.za



        Email Addresses : Southern Africa Countries

        Swaziland - Swaziland@taxrefunds.co.za
        Botswana - Botswana@taxrefunds.co.za
        Namibia - Namibia@taxrefunds.co.za

        Please have all invoices stamped by customs officials (in the public concourse of the same terminal) before proceeding to the VAT refund outlet. 

        Viewing deck

        Two public viewing decks are available at O.R. Tambo International Airport (ORTIA). The domestic terminal (Terminal B) has a large viewing deck offering a 180 degree view of airside activities.

        The international terminal has a viewing deck on the fourth floor of the northern wing. To get there, follow the signs from the international arrivals and departures escalators.