ISO 14001 sets out the criteria for an environmental system. The requirements of ISO14001 are an integral part of the European Union’s Eco-Management and Audit System (EMAS). The standard provides the framework for organisations to demonstrate their commitment to the environment by reducing harmful effects on the environment and, providing evidence of continual improvement of Environmental Management.
By achieving ISO14001 certification in March 2011, Cape Town International Airport clearly demonstrates its commitment to reducing waste and recycling materials, where appropriate.
Cape Town International Airport has once again been awarded the Best Airport in Africa and the Best Airport in Africa for Staff Service Excellence at the SKYTRAX World Airport Awards held on 10 April 2013. The announcement comes weeks after the airport was awarded the Best Airport in Africa award by Airports Council International.
The airport scooped the same awards at the 2012 ceremony. In 2011, Cape Town International Airport won two Airport Council International (ACI) Airport Service Quality (ASQ) global awards for the Best Airport in Africa and Best Improved in Africa. The airport also won the SKYTRAX World Airport Awards 2011 for Best Airport in Africa for Staff Service Excellence. These accolades are a testament to the continued commitment and hard work from airport staff.
Passengers with mobility restrictions requiring special access can contact the Landside hotline number on +27 (0) 21 935 3737 and use the same hotline to organise a wheelchair to take them from the terminal to their car. Wheelchairs are not available in parkades or shaded parking areas, kindly contact +27 (0) 21 935 3737 to arrange a wheelchair which should be collected at the Information Desks located on the ground floor and check-in area of the Central Terminal Building. (kindly ensure you have your ID when you collect). Special needs passengers should also contact their respective airline 48 hours in advance to arrange for wheelchair assistance from the check-in desks to the aircraft and from the aircraft to the arrival halls. Airports Company South Africa accepts no liability for any injuries caused by the use of ACSA or airline wheelchair.
As we enter our holiday and events season, Cape Town International Airport will be a lot busier than usual. To improve your experience at our airport and make sure your journey is as smooth as possible, we have compiled a few safety and general tips to assist you.
Cape Town International Airport is Africa’s 3rd largest airport. It is also Africa’s premier tourist and VIP destination and has established a reputation as Africa’s premier international award-winning airport, consistently performing among the best in the world for service in its category.