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Tue 18 November 2025

ACSA ENHANCES PASSENGER EXPERIENCE WITH NEW BAGGAGE TRACKING FEATURE ON THE ACSA MOBILE APP

MEDIA STATEMENT

Date: 18 November 2025

To: All Media

ACSA ENHANCES PASSENGER EXPERIENCE WITH NEW BAGGAGE TRACKING FEATURE ON THE ACSA MOBILE APP

Airports Company South Africa (ACSA) is proud to announce a new enhancement to the ACSA Mobile App, the introduction of a real-time baggage tracking feature that offers passengers increased visibility, convenience, and peace of mind throughout their travel journey.

With this innovative upgrade, passengers can now monitor the progress of their checked-in baggage from the moment it is handed over at the check-in counter, through each stage of the baggage handling process, until it is safely loaded onto the aircraft. By simply entering their booking reference number and flight date, travellers can instantly access the status of their bags directly within the app.

This milestone highlights ACSA's commitment to improving the passenger experience with smart, technology-driven solutions. The new baggage tracking feature boosts transparency, efficiency, and confidence in the entire baggage handling process.

"This enhancement is a significant step in our digital transformation journey," says Sello Makhubela, ACSA Interim Chief Information Officer. "By empowering passengers with real-time visibility of their baggage, we are not only improving convenience but also strengthening trust in our operational processes. Technology enables us to better serve our passengers, and this feature is one of many innovations aimed at delivering a seamless, world-class travel experience."

Passengers are able to download the updated ACSA Mobile App, featuring the baggage tracking functionality, from the Apple App Store, Google Play Store, and Huawei AppGallery starting Tuesday, 18 November 2025.

ACSA remains committed to delivering innovative solutions that support seamless travel and ensure a world-class airport experience across its network.

For further information or media inquiries, please contact:

Ofentse Dijoe
ACSA Group Spokesperson
072 798 8486
Mediadesk@airports.co.za

Business, Passengers

Mon 17 November 2025

ACSA Provides Update On Jet A-1 Fuel Supply At Cape Town International Airport

Airports Company South Africa (ACSA) acknowledges recent reports from the fuel industry body FIASA regarding the distribution of Jet A-1 fuel at Cape Town International Airport (CTIA). We wish to reassure stakeholders and the public that fuel supply at CTIA remains largely stable, is not part of the G20 operational planning area, and poses no risk to our G20 aviation plans.

One fuel supplier at CTIA is currently experiencing temporary supply constraints due to outstanding matters with SARS, resulting in four airlines being affected. To ensure uninterrupted operations, the fuel industry has implemented a solution: the impacted airlines may uplift fuel from OR Tambo International Airport (ORTIA), subject to prior arrangements. This solution will secure additional fuel supply from Wednesday, 19 November 2025, onwards for the four airlines.

ACSA continues to work closely with all relevant stakeholders to manage the situation proactively and to ensure minimal impact on airport operations. The ACSA airports remain ready to host the G20 Leaders Summit with Jet Fuel and all other requirement met and will be communicating the state of readiness with the media later in the week.

For more information, please contact:

Ofentse Dijoe

ACSA Group Spokesperson

Mobile: 0727988486

Email: Mediadesk@airports.co.za;

Issued by Airports Company South Africa

//ENDS/

Business, Passengers

Mon 10 November 2025

Cape Town International Airport Surpasses One Million Passengers Ahead Of Peak Season

Airports Company South Africa (ACSA) is proud to announce that Cape Town International Airport has surpassed the milestone of one million passengers in October 2025. This achievement, usually seen only during the busy December period, signals an early and strong start to the peak travel season.

Thabo Phateng, Acting Regional General Manager, Cape Town International Airport, Cluster 2, expressed satisfaction with this accomplishment, highlighting the trust travellers place in ACSA's airports and the commitment of the operational teams. He emphasised that as the festive season approaches, the focus remains on delivering efficient, safe, and welcoming airport services. The early growth in passenger numbers reflects the robustness of South Africa's tourism and aviation sectors, supported through ongoing collaboration with the Air Access Steering Committee.

This milestone also highlights ACSA's continued investments in infrastructure, technology, and service quality. Strong collaboration among airport partners, airlines, ground handlers, and Air Traffic and Navigation Services (ATNS) has been crucial in ensuring smooth operations during this high-demand period.

ACSA thanks all partners and passengers for their cooperation as Cape Town International Airport manages increased volumes with its current facilities. Even while operating at capacity during peak times, the teams remain dedicated to providing a safe, efficient, and positive experience for all travellers.

With peak season underway, Cape Town International Airport continues to work closely with airline partners, border authorities, and service providers to maintain the highest levels of safety, comfort, and hospitality throughout the season

For further information or media inquiries, please contact:

Ofentse Dijoe

ACSA Group Spokesperson

0727988486

Mediadesk@airports.co.za

Issued by Airports Company South Africa

//ENDS//

Passengers

Mon 3 November 2025

ACSA Welcomes Flysafair'S New Routes Into ACSA Airports In The Eastern Cape

Airports Company South Africa (ACSA) warmly welcomes FlySafair’s introduction of two new routes from Lanseria International Airport to King Phalo Airport and Chief Dawid Stuurman International Airport in the Eastern Cape.

FlySafair will operate from Lanseria to Chief Dawid Stuurman Airport seven times a week, scheduled to begin on the 1st November 2025 and King Phalo Airport six times a week, from the 2nd November 2025.

Air services continue to play a key role in ensuring ease of travel for tourists; non-stop flights are popular because they are more convenient and save time for travelers.

Locally, a resilient domestic market has been critical to the recovery of air travel in South Africa. FlySafair is poised to play a pivotal role in driving these airports toward full post-COVID recovery and positioning them on a sustainable path of positive growth for these two ACSA airports. Overall, domestic travel now contributes more than 69% of the Airport Company South Africa’s (ACSA) airport network traffic. As FlySafair adds a new route into the market, we would like to see this development stimulate travel and accelerate traffic volumes.

Airport Manager at Chief Dawid Stuurman International Airport, Claudia Daniels, welcomes the additional flights, emphasizing their role in strengthening business and leisure connections between the two regions and improving air connectivity.

Nicola Smith, Airport Manager at King Phalo Airport, adds that the new route will contribute significantly to stimulating growth in the region, highlighting how the airport will aim to continue working with airline partners to drive sustainability and stability in the market to ensure that air travel remains accessible, for the benefit of all our stakeholders.

Vuyani Dayimani, CEO of Eastern Cape Parks & Tourism Agency, remarks that reliable and expanded air connectivity is a major boost for the Eastern Cape’s tourism economy. These new routes to the Eastern Cape will make it easier for visitors to experience our diverse and authentic offerings, from nature reserves and beaches to cultural iconic landmarks and events, while unlocking real opportunities for small businesses and communities across the province. Further adding that they welcome FlySafair’s commitment to improving access to the Eastern Cape and helping position it as a leading tourist destination.

ACSA remains committed to fostering sustainable aviation and facilitating seamless travel experiences for all passengers.

For further information or media inquiries, please contact:

Ofentse Dijoe

ACSA Group Spokesperson

0727988486

Mediadesk@airports.co.za

Issued by Airports Company South Africa

Business

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