Johannesburg, 12 June 2014 –Airports Company South Africa today
unveiled its pioneering free Airports App that will assist passengers to not
only easily navigate any of its nine airports but also make all their travel
arrangements from the comfort of their smart devices. The company which
facilitates close to 35 million passengers a year is constantly seeking ways of
enhancing service offerings.
In addition to expediting airline and parking reservations, the app puts the
airport in the pocket of passengers by providing them with convenient tools to
find shops and restaurants, airline, travel and traffic information, weather
reports and customer care details. It will also assist passengers to easily plan
their alternative transport and passengers travelling to Gauteng may synchronise
with the Gautrain timetable.
Developed with Generation Y in mind, the
app is initially available for download on Android, Apple iOS and Blackberry
devices, with the exception of the Q and Z series. It was piloted by 20
individuals comprising Honours and Masters students majoring in the fields of
Information Technology, Computer Science and Informatics, and Electrical and
Electronic Engineering, together with faculty members of the University of
Johannesburg. It was tested for any anomalies and functionality to ensure that
it works well on a range of mobile devices.
Speaking at the launch of the app, Tebogo Mekgoe, Chief Operating Officer of
Airports Company South Africa, said the introduction of the app forms part of
first phase of the roll out to introduce such innovative measures to improve
travel efficiency at all its airports. “We believe that the Airports App
enables our business to take advantage of emerging technologies on smart
platforms to offer travellers a virtual airport service, reliably and
seamlessly. Statistics show that 79 percent of our travellers want more
self-service options; it is an effective way of using technology to respond to
The development of the Airports App is informed by research findings that 39
percent of Airports Company South Africa’s customers are between the age of 16
and 35, tech-savvy and have the information at their fingertips. This generation
requires information 24/7 and the app is suited to cater for their needs.
“We are providing a tool that is simple and intuitive to ensure that
travellers gain the advantage of accessing information anytime, anywhere. The
growth of personal mobile technology has ushered in a new era of
passenger-centric service, offering streamlined experience through a
user-friendly interface,” Mekgoe added.
Benefits of the Airports App:
Users will be able to do the following with the Airports App:
- Flights: Search for flights can be done via a flight number
or an advanced search option as well as checking in online. Once the flight is
activated, any changes related to the flight will be visible to the passenger on
their mobile device.
- At the Airport: A list of the airlines that operate at the
respective airports, as well as their contact numbers are provided. There is
also a list of frequently asked information and contact details of the Customer
Care department as well as the airport. Users will have access to a map of the
airport developed in conjunction with TomTom and Micello Indoor Maps. This
allows the passenger to search for, and be routed to, a location at the airport.
Parking options and other information such as a parking cost calculator are also
available. Weather updates of conditions at the airport are sent through on an
- Shop and Dine: A selection of restaurants and shops to
choose from can be searched either by category, terminal or name. A currency
calculator is also available.
- To and From the Airport: Traffic updates mean travellers
can plan their trip to the airport more effectively. Also, there are listings
and contact details of the car rental companies, Gautrain, taxis, and shuttle
For more information about Airports Company South Africa’s Airports App,
visit www.airports.co.za or phone the Customer Care line on +27
(0)86 727 7888 .
on behalf of Airports Company South Africa by The Communications Firm
For more information, please contact:
Airports Company South Africa
Direct: +27 (0) 11 921 6087
Cell: +27 (0) 79 882