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Tue 29 October 2013

Airports Company South Africa, Cape Town International Airport (ACSA CTIA) continues to improve its service to passengers, airport users and stakeholders. The airport has completed the upgrade of its cargo division at a cost of R18 million. These improvements were necessary to ensure a smooth operation in the collection and delivery of cargo at Cape Town International Airport.

“The airport is committed to providing world-class facilities that meet the needs of all our clients. With the upgrade of the cargo area at Cape Town International Airport we have constructed four delivery ramps which are wheel chair friendly. We focus on ensuring existing and new facilities within our airports meet the particular needs of disabled travellers and all airport users,” said Deborah Francis, acting Communications Manager at Cape Town International Airport.

Other improvements include the upgrade of access roads which have been broadened to make it easier for heavy duty vehicles to make use of the area. The visitor and staff parking entrances have now been separated and a shaded parking facility has been built which now boasts of 200 parking bays.  “Safety and security is a priority at Cape Town International Airport, we have installed two turn - style gates at the staff parking and one gate for the visitor entrance,” added Francis.  “The aim is to have an access controlled facility to ensure safety of cars and valuable items which get delivered to the airport. Close circuit television footage has been increased to monitor movement within the cargo area,” she concluded.
The airport is proud to announce each cargo handling company will now have its own cargo distribution area.  This is done to eliminate confusion.  The Universal Loading Devices (ULD’s) will be placed per company. The parameter fencing has now been upgraded to the National Key Point (NKP) type fencing. A new food kiosk has been built with its own parking area; this was done to make it easier for those who need to access the kiosk to do so without getting into the cargo area.

Through empowering communities, the timber structure which was being used at the food kiosks will now be donated to the Freedom Farm community.  The airport continually aims to improve its service to its users and identifies ways in which users can have great experience.

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Categories: Passengers