Friday, March 09, 2012 |
00:00 Airports Company South Africa, Cape Town International
Airport (ACSA CTIA) has been awarded the Best Airport in Africa by the Airports
Council International (ACI) in the Airport Service Quality (ASQ) global awards.
The award ceremony, which will take place on 24 May 2012 at the ACI Asia-Pacific
Regional Assembly, Conference & Exhibition in Marina Bay Sands, Singapore,
will acknowledge top performing airports across the world.
CTIA is
Africa’s most award winning airport, last year also having scooped the ACI Best
Airport in Africa Award as well as the Best Improved Airport as well as the
Internationally recognised Skyrax Award for Best Airport for staff service
excellence. “The consistency with which is the airport achieves these award
confirms our commitment to continuous improvement and demonstrates that the
airports achievements are not once off”, says Deidre Davids, Communications
Manager, Airports Company South Africa: Cape Town International Airport.
Other airports in the Airports Company South Africa (ACSA) stable who
won awards include King Shaka International Airport as 3rd Best Airport in
Africa, Upington International Airport for Best Regional Airport and East London
Airport as the Most Improved Airport in service excellence. Since its
commencement in 2006, the ASQ Awards have become the world’s leading airport
passenger satisfaction benchmark with over 200 airports participating in over 50
countries. What sets it apart from other surveys is that it is interview based
and has been scientifically designed to provide a statistically accurate
reflection of service levels in an airport. Every month, at all participating
airports, departing passengers are interviewed at the gate while the experience
is fresh in their minds. All the airports use the same questionnaire and follow
the same methodology while taking into consideration each airport’s uniqueness
with regards to its traffic throughput to ensure comparable results. “We are
extremely proud of this accolade, which not only bodes well for the airport, but
the region and our country as a whole. By achieving consistent awards in various
industries Cape Town continues to positively position itself on the global map.
As an airport fraternity we are very pleased to be doing our bit and we hope
that all Capetonians will celebrate this achievement with us”, continued Davids.
In the 2010 surveys, some of the areas the airport did not score well
in were Wifi internet access, ease of finding your way around as well as ease of
using signage. It ranked high in restaurant value, trolley availability, parking
availability and parking facilities and cleanliness of washrooms. “For the 2011
survey, we have improved on all the areas where we had low scores in 2010, with
an impressive consistent improvement in ease of finding your way around the
airport and we maintained all our highest rankings for 2010. Delivering an
excellent customer service experience is an ongoing focus for CTIA and its
airport community. We also value the feedback we receive from our airport users,
both negative and positive, as these assist us in consistently improving for the
benefit of the airport user,” added Davids.
“We know that we do not
always get things right, but everyday there is a team of people hard at work to
deliver a positive airport experience, a team of people committed to making a
positive difference. These awards confirm that we remain at the cutting edge of
airport service delivery and shows that we do not sit on our laurels”, concluded
Davids.
Airport users can continue to provide us with feedback by
visiting www.airports.co.za and click on
contact us under the CTIA section.
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