1. Which airports are operating?
- O.R. Tambo International Airport
- Cape Town International Airport
- King Shaka International Airport
- Bram Fischer International Airport
- Port Elizabeth International Airport
- Upington International Airport
2. Will I be billed for charges incurred at the parking during lockdown?
Airport operations resumed from 1 June 2020. All parking facilities will be open from 7:00 am to have vehicles collected. Any vehicles left in the airport parking facility beyond 1 June 2020 will accrue additional fees until that vehicle has been collected.
3. How will you ensure that wheelchairs are sanitised knowing that many people will be touching them?
Wheelchairs will be sanitised after every use.
4. Will Passenger Aid Unit assistance be wearing Personal Protective Equipment’s when assisting passengers?
All staff members will wear Personal Protective Equipment when assisting passengers.
5. How will the airlines ensure that seats are deep cleaned after every flight?
Please kindly refer to your respective airline for more information on sanitation and hygiene within the aircraft.
6. Are IDs and driver’s licenses safe from contamination considering the number of people touching them at the airport?
Passengers are encouraged to use online check-in to minimise touching of personal identity documents. Security will also request that passengers scan their boarding cards.
7. Will baggage handlers wear full Personal Protective Equipment because they could pass the virus from one bag to another?
All baggage handlers will wear full Personal Protective Equipment when assisting passengers and handling baggage.
8. How safe is luggage from contamination during loading and offloading?
Airports Company South Africa adheres to the strictest health and safety protocols. All baggage will be fully sanitised and baggage handlers will wear complete Personal Protective Equipment. Bags must be wrapped as an additional safety measure.
9. Will screening be done on all flights?
Passengers will be screened upon entering the terminal building.
10. Are infants allowed to travel?
Only essential travel is permitted under lockdown level 3 operations.
11. What screening equipment will be used? Do you have enough?
All persons entering the precinct of the airport will be temperature and visually screened. With us resuming operations, we have restricted the access points to the airport and have deployed screeners at these points. We will also be using purposely procured screening equipment. Port Health which is a division of Department of Health has sufficient equipment to carry out passenger screening at the airports. As the airports become busier, we have targeted solutions that will be implemented to handle the higher capacity. At this time, we have sufficient equipment.
12. Will the chapel and prayer facilities be open?
Chapels and prayer facilities will be closed at O.R. Tambo International and Cape Town International Airports. King Shaka International Airport has an interdenominational facility that will be open.
13. Which restaurants and shops will be open?
O.R. Tambo International Airport:
• Vida Café
• Pizza Express
• Coffee & Cream
• Chicken Licken
• Cosmic Candy
• Junxion Pharmacy
• Standard Bank and,
King Shaka International Airport:
• Woolworths and
Cape Town International Airport:
• Mugg & Bean
• Cosmic Candy, and
14. Will all the bathrooms be open?
Bathrooms will only be open at Domestic Departure arrival facilities and areas that are open such as the shops or restaurants.
15. How frequently are high touch areas and bathrooms sanitized?
The bathrooms and high touch areas will be sanitised in accordance with the public health procedure as approved by the South African Civil Aviation Authority.
16. Will trolleys be sanitized and how frequent?
Yes, after every use. As an extra safety precaution, we recommend passengers to also sanitize their hands before using a trolley.
17. What will you do to people who do not observe airport rules?
They will not be permitted in the terminal building or they will be escorted off the premises by airport security.
18. Will there be isolation facilities available for people who show symptoms or who present a temperature of 38 and higher?
There will be secondary screening and isolation facilities available for those with temperature higher that 38 degrees.
19. How will social distancing be enforced in airports?
Social distancing signage is up in the terminal building, and Covid-19 monitors will ensure that guidelines are enforced.
20. Will masks be available to passengers who don’t have and will you have a shop selling masks?
Passengers must have a mask to be permitted inside the terminal building. Masks will also be sold at vending machines within the airport building
21. Where will hand sanitisers be placed at the airports?
Hand sanitisers have been made available at strategic passenger journey touchpoints throughout the terminals. Soap is also provided in all bathroom facilities. Hand sanitizers have been made available throughout the entire terminal building.
22. Which airlines are flying?
Cemair, SA Airlink, FlySafair, and Mango Airlines.
23. What is considered business travel and what documents must you produce to prove this?
Please be advised that only business travel is permitted on domestic flights during lockdown level 3. Travellers must be in the possession of a letter on a formal company letterhead stating that they are travelling for business, the letter must be signed and approved by the passenger’s manager.
24. What are the rules inside the aircraft cabin?
Passengers must confirm with the airline directly.
25. What are the rules for passengers?
Passengers must wear a mask to be permitted inside the terminal building. Passengers who have a temperature higher than 37.2 degrees, will not be permitted to enter the airport. Passengers are asked to ensure they adhere to physical distancing.
26. Which parking areas are open?
The following areas will be mothballed. This permits users who have parked to collect their cars, but no new users who wish to park will be accepted at the entrances.
O.R.Tambo International Airport
• The Parkade 1 levels KB 1 and 2
• The Piazza
• The ground floor Pick-up facility
• Parkade 2 North, Levels 0 to 3 and
• Parkade 2 South, Levels 3 and 4.
Cape Town International airport
• The Parkade 1, Shade P3, Shade P4 and long-stay P5 parkade will be 'mothballed'.
King Shaka International Airport
• The shaded parking and long-stay parkade will remain closed until the relaxation of the restrictions is communicated.
• All pax will be facilitated through the Multi Story parkade and the pick-up area
27. Can public transport access the airport?
Yes, public transport is permitted to operate in the airport under lockdown level 3.
28. What Personal Protective Equipment should staff wear? Do they change the Personal Protective Equipment during a shift?
ACSA has developed a Personal Protective Equipment guideline that is complaint with local legislation as well as WHO guidelines for Ports Of Entry. We have also done extensive studies on the quality grades of Personal Protective Equipment that best suits our environment. The guideline prescribes Personal Protective Equipment based on the nature of work as well as the occupational exposure. All staff change their Personal Protective Equipment during the shift (eg. after tea break). This is because the general assumption is that Personal Protective Equipment will be contaminated and exhibits a high risk to someone that will want to reuse them. ACSA does provide such Personal Protective Equipment to staff at no cost.
29. What training has staff been given on the new procedures?
All staff have been given compulsory Back To Work occupational health and Safety training on COVID-19.
30. What will Airports Company South Africa do if a person who works at the airport becomes infected with Covid-19?
We will activate our Occupational Health and Safety staff response plan. Any staff member who is suspected to be ill will be placed in isolation. The Department of Health will be informed, and the employee will be attended to.
31. Will you close the airport if a frontline employee becomes infected?
We will activate the Occupational Health Safety processes as stipulated by regulations.
32. We have bought tickets, what will happen to them if the airport doesn’t open?
Please ensure that all ticket enquiries are taken up with the respective airline.
33. Can I take a repatriation flight to go and work abroad?
Currently only domestic essential travel is permitted.
34. Why is it that the Minister of Department of Home Affairs said that we can go back to work overseas but international flights are not taking place during lockdown level 3?
Currently only domestic business travel is permitted.
35. How many hours before departure must a passenger be at the airport?
Passengers must be at the airport at least two hours for domestic flights to ensure enough time is allocated for screening and operational procedures.
36. Can I come and greet people at the airport or come inside if I am not travelling?
Only passengers are permitted inside the terminal buildings at level 3.
37. What have you done to make airports safer?
Airports Company South Africa has recruited additional staff and implemented strict health compliance protocol, including social distancing, temperature screening all passengers and staff, regular deep cleaning, and surface sanitizing of the airports. We have equipped all staff with the necessary Personal Protective Equipment and sanitizers.
Corona Virus in South Africa website (Department of Health)