Luggage Guidelines

Hand luggage guidelines

Keep your hand luggage with you at all times.
Ensure that all zips and fasteners are in good working condition - baggage can move about in the overhead compartment and unsecured items may fall out.
Don’t wrap gifts - it is possible that the security teams may wish to view them properly, and will unwrap them.
A change of clothes, or at least underwear and a spare shirt may also be appreciated, either at the end of a long-haul flight, or if hold baggage is delayed.

Plan your trip systematically, including packing in advance - do not leave arrangements to the last minute.
Be sure to pack your own luggage, secure it properly (loose straps may catch in the conveyor belts).
Do not place valuable items into checked baggage (such as cellphones, laptop computers or jewellery).
Do not leave your luggage unattended - whether it is check-in or hand luggage.
Report damaged or mishandled luggage immediately to your airline, before you leave the airport.

Personalise your baggage distinctly so you can spot it easily amongst the other bags.
Remove old baggage tags to make the scanning process easier.
Put your name, email address and mobile number on your baggage tag.
Do not put home address on your baggage tag.
Secure all straps and handles on your baggage so they do not get caught in baggage conveyors or other equipment.
Travel with small, valuable items (i.e. laptops, wallets, jewellery, etc.) as part of your hand luggage.
Check-in at least one hour before your departure time, to make sure that both you and your baggage make the flight.
Double check that the baggage you have is yours before leaving the baggage area.