There is a wide choice of hotels available in and around the airport precinct. Please call the Gauteng Tourism Authority information desk, in the international arrivals terminal for information on +27 (0)11 390 3614/3602.

The City of Johannesburg's official website, www.joburg.org.za also has a list of hotels near the airport.

Branches for major banks in South Africa are located at O.R. Tambo International Airport as follows:

• First National Bank, Nedbank and Standard Bank: Terminal B - retail area
• ABSA and African Bank: Terminal A - arrivals area

Automated teller machines (ATMs) can be found in the following locations:

• Standard Bank-, FNB-, ABSA- and Nedbank ATMs are available in the food court area next to Wimpy and Spur
• Standard Bank-, FNB-, ABSA- and Nedbank ATMs may be found on the retail level in the bank area
• Standard Bank-, FNB- and Nedbank ATMs are located in Terminal A departures (next to Wandie's restaurant)
• Two ABSA ATMs may be found next to the ABSA bank branch in Terminal A arrivals
• One Standard Bank ATM is available next to Khulula/BA/Comair ticket sales

Foreign exchange: Bidvest bank, Master Currency and Travelex are located in the arrivals area of Terminal A.

The airport has a chapel and a prayer area for Muslim passengers.

Christian Chapel: O.R. Tambo International Airport has a Christian Chapel open for prayer and quiet time to all passengers and airport staff 24/7. The chapel holds prayer and worship services on Tuesday, Wednesday and Sunday at 13h00. An evening service is held every second Wednesday at 19h00. The Chapel is situated on level 2 at the far side of Terminal B just above the clinic. For more info contact Trish on 071 164 0927 or 011 975 8491.

Muslim prayer facility: The Muslim prayer facility is open 24/7 for prayer and quiet time. There is a Friday prayer service held just after noon with both a male and female facility. This facility is located in the basement parkade closest to Terminal A arrivals. For more info contact Ahmed on 083 544 3419.

The Premier Conference Centre in the domestic terminal offers a modern and stylish environment for business meetings, conferences and seminars. It has three 10-seater rooms, a 12-seater room, a 14-seater room, a seminar facility for groups of 25 or 50, as well as a conference room for groups of 60 or 120.

Airports Company South Africa (ACSA) is committed to providing world-class facilities that meet the needs of all airport users. We focus on ensuring existing and new facilities within our airports meet the particular needs of disabled travellers and airport users.

In the multi-storey parkade at ORTIA there are disabled parking bays at all levels while the airport itself features special lifts, ramps, wheelchairs and toilets for the disabled.

Passengers who require assistance boarding and disembarking from aircraft can make arrangements with the relevant airline when booking.

O.R. Tambo International Airport (ORTIA) features ACSA's innovative, self-service check-in kiosks, Flightcheck.

The Flightcheck kiosks significantly improve the passenger experience as they offer a secure and faster alternative to traditional check-in. They look much like ATMs and are easy to use with simple touch screens display icons and text instructions.

Please take note: Each airline check-in application is unique. Check in advance that your airline offers the Flightcheck service, and if so, whether the service applies to your particular route. Also check individual airline conditions of use and whether it caters for hand luggage only. At the airport, you can proceed directly to a kiosk provided you have been issued with an e-Ticket. SAA also accepts paper tickets.

Airport Online, which offers Internet access, has a branch in the international departures terminal and two in the domestic terminal. One of these, open to the general public, is near the ATMs in the shopping area. The second, for use by passengers only, is between the main security point and the boarding gates.

The international departures terminal also offers a wireless option, which allows laptop users with wireless cards to connect to the Internet from anywhere in the departures hall - including from most of the restaurants in the terminal.

The Airport Medical Clinic offers emergency treatment 24 hours a day, as well as:

• Quick care and casualties
• General practitioners
• Travel vaccinations
• Malaria prophylaxis
• Aviation medicals
• Obesity treatment
• Botox treatments
• Acupuncture
• Dentist
• Optician
• Gynaecologist
• Physiotherapist
• Executive and employment medicals
• Counselling to combat stress and to stop smoking
• ECGs
• Hearing, pregnancy and cholesterol tests

Contact details:
Tel: +27 (0)11 921 6609
Hotline: +27 (0)82 262 1490
Website: www.travelclinic.co.za

Porter Services at O.R. Tambo International Airport is available in the demarcated areas of all airport terminals and along the drop-off zones. Porters are identifiable by their bright orange uniforms. As they are self-employed and rely on tips for income, a gratuity of R20 is recommended for each item of luggage handled.

All services providers at the airport implemented and adhere to strict health and safety measures that comply with Covid-19 regulations.

There is a post office at the international arrivals terminal, and you will find Postnet on the shopping level of the domestic terminal.

There are restrooms in all terminal buildings. Baby-changing facilities and other amenities for young children are available in most ladies restrooms.

Public telephones: There are public telephones in all terminals. Telephone services outlets can be found in the public concourse of the international arrivals terminal and in the holding lounge of the international departures terminal.

Mobile phone rentals: A Vodacom Superstore, on the shopping level of the domestic terminal, sells mobile phones, airtime top-ups and mobile phone accessories. The international terminal boasts a number of mobile phone shops and service providers.

There are VAT refund desks in the public area of the international departures terminal (for use before check-in) and in the holding lounge.

Contact Numbers:
+27 (0)11 390 1655
+27 (0)11 390 2545

Office numbers at Pamona, Kempton park:
+27 (0)87 310 0200
+27 (0)87 721 9764
+27 (0)87 721 9765
Fax: +27 (0)86 503 9530

Physical Address:
Plot 206/1 High Road
Pamona
Kempton Park

Postal Address:
P.O Box 107
O.R Tambo International Airport Post Office
South Africa, 1627

Please have all invoices stamped by customs officials (in the public concourse of the same terminal) before proceeding to the VAT refund outlet.

Two public viewing decks are available at O.R. Tambo International Airport (ORTIA). The domestic terminal (Terminal B) has a large viewing deck offering a 180 degree view of airside activities.

The international terminal has a viewing deck on the fourth floor of the northern wing. To get there, follow the signs from the international arrivals and departures escalators.​