Shops and Facilities

Airport Services
Airport Facilities

Service	Shop Location	Contact Details
Accessories	Accessorize Shop location O.R. Tambo International Airport Terminal A, Duty Free mall Shop No 25 Domestic terminal Retail level	Tel: +27 (0)11 390 2300 e-Mail: sm.international@accessorize.co.za
African Souvenirs	African Eco Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 1106 Fax:+27 (0)11 390 3000 e-Mail: sam@outofafrica-sa.com
African Souvenirs	Big Five Duty Free Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 2670 Fax: +27 (0)11 394 5315 e-Mail: info@bigfivedutyfree.co.za
African Souvenirs	Indaba Lifestyle Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 3606 Fax: +27 (0)11 390 3000 e-Mail: indabalifestyle@outofafrica-sa.com
African Souvenirs	Out of Africa Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 1683 Fax: +27 (0)11 390 3000 e-Mail: sam@outofafrica-sa.com
Books/News agents/Music	CNA Shop location O.R. Tambo International Airport Terminal A, Duty Free mall Terminal B	Tel: +27 (0)11 390 1115 Fax: +27 (0)11 390 1603 e-Mail: ghart@arcjhb.co.za
Books/News agents/Music	Exclusive Books Shop location O.R. Tambo International Airport Terminals A and B	Tel: +27 (0)11 390 2691 (Duty Free/Terminal A) Tel: +27 (0)11 390 1258 (Domestic/ Terminal B) Fax: +27 (0)11 390 2695 (Duty Free/ Terminal A) Fax: +27 (0)11 390 1270 (Domestic / Terminal B) e-Mail: irportjhb@exclusivebooks.co.za
Clothing/Footwear	Hugo Boss Shop location O.R. Tambo International Airport Terminal A	Tel: +27 (0)11 390 2781 Fax: +27 (0)11 390 1888 e-Mail: andrew@surteegroup.co.za
Clothing/Footwear	Lacoste Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 1888 Fax: +27 (0)11 390 3000 e-Mail: faeez@surteegroup.co.za
Clothing/Footwear	Tie Shop Shop location O.R. Tambo International Airport Terminal A	Tel: +27 (0)11 390 2989 e-Mail: chris@tiestop.co.za
Clothing/Footwear	Timberland Shop location O.R. Tambo International Airport International departures terminal Terminal A	Tel: +27 (0)11 390 1705 Fax: +27 (0)11 483 2993 e-Mail: bessy@timberlandsa.co.za
Clothing/Footwear	African Eco Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 1106 Fax:+27 (0)11 390 3000 e-Mail: sam@outofafrica-sa.com
Clothing/Footwear	Big Five Duty Free Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 2670 Fax: +27 (0)11 394 5315 e-Mail: info@bigfivedutyfree.co.za
Cosmetics/Fragrances	Big Five Duty Free Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 2670 Fax: +27 (0)11 394 5315 e-Mail: info@bigfivedutyfree.co.za
Cosmetics/Fragrances	Stogies Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 3195 e-Mail: chrish@bigfivedutyfree.co.za
Cosmetics/Fragrances	The Body Shop Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 1633 Fax: +27 (0)11 390 3000 e-Mail: ee@clicks.co.za
Electronics	Capi Photo Eletronics Shop location O.R. Tambo International Airport Terminals A and B	Tel: +27 (0)11 390 2339/49/59 Fax: +27 (0)11 390 2380 e-Mail: capi.international@capi.co.za
Electronics	Vodashop Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: 011 390 1573 e-Mail: christopher@cellucity.co.za
Flowers	Flower Centre Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 3189 Fax: +27 (0)11 390 1673 e-Mail: ahmed@play.za.net
Gifts	Big Five Duty Free Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 2670 Fax: +27 (0)11 394 5315 e-Mail: info@bigfivedutyfree.co.za
Gifts	Stogies Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 3195 e-Mail: chrish@bigfivedutyfree.co.za
Jewellery	Makgala's Shop location O.R. Tambo International Airport Terminal B	Tel: 011 390 3231 Fax: 086 661 0658 e-Mail: ahmed@play.za.net
Jewellery	Ntinga Shop location O.R. Tambo International Airport Terminal B	Tel: +27 (0)11 390 1014 E-Mail: annelie@ntinga.com Website: www.ntinga.com
Jewellery	Big Five Duty Free Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Contact details Tel: +27 (0)11 390 2670 Fax: +27 (0)11 394 5315 e-Mail: info@bigfivedutyfree.co.za
Liquor/Tobacco	Stogies Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 3195 e-Mail: chrish@bigfivedutyfree.co.za
Liquor/Tobacco	Big Five Duty Free Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 2670 Fax: +27 (0)11 394 5315 e-Mail: info@bigfivedutyfree.co.za
Luggage	Moda Shop location O.R. Tambo International Airport Terminal A (Duty Free mall) Terminal B (Retail level)	Tel: +27 (0)11 390 2500 e-Mail: annette@moda.co.za
Massage Services	Letsema Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)011 921 6874 e-Mail: letsema@netactive.co.za
Money/Forex/VAT Returns	ABSA Forex Shop location O.R. Tambo International Airport Terminal A	Tel: +27 (0)11 970 2081 Fax: +27 (0)11 970 3422 e-Mail: chrisstr@absa.co.za
Money/Forex/VAT Returns	Master Currency Shop location O.R. Tambo International Airport Terminal A	Tel: +27 (0)11 390 2725/6 Fax: +27 (0)11 390 2417 e-Mail: shamiel.dollie@mastercurrency.co.za
Money/Forex/VAT Returns	Rennies Forex Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 1155 Fax: +27 (0)11 390 3971 e-Mail: dinaka1@talkomsa.net
Money/Forex/VAT Returns	Tax Refund Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 1117 e-Mail: info@taxrefunds.co.za
Pharmacy	Pharmacy Shop location O.R. Tambo International Airport Terminal A, Duty Free mall Terminal B, Retail level	Tel: +27 (0)11 390 3527 (Domestic) Tel: +27 (0)11 390 3276 (Duty Free) Fax: +27 (0)11 390 3700 (Domestic) Fax: +27 (0)11 390 3165 (Duty Free) e-Mail: canta@mweb.co.za
Restaurants/Pubs	Africa Lounge Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 2701 Fax: +27 (0)11 390 1336 e-Mail: clairea@ssp.co.za
Restaurants/Pubs	Anat Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 3238 e-Mail: anata@telkomsa.net
Restaurants/Pubs	Café Dulcé Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 3125 Fax: +27 (0)11 390 3125 e-Mail: nzenis@mweb.co.za
Restaurants/Pubs	Café Nescafé Shop location O.R. Tambo International Airport Terminal B (Domestic departures terminal)	Tel: +27 (0)11 390 3309 Fax: +27 (0)11 390 3995 e-Mail: prethuraj@hotmail.com
Restaurants/Pubs	Caffe Ritazza Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 1951 Fax: +27 (0)11 390 1336 e-Mail: clairea@ssp.co.za
Restaurants/Pubs	Debonairs Pizza Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 1352 e-Mail: keanol@mweb.co.za
Restaurants/Pubs	Fournos Bakery Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 3502 e-Mail: info@fournos.co.za
Restaurants/Pubs	Kauai Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 2402
Restaurants/Pubs	Keg & Aviator Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 3394 Fax: +27 (0)11 390 3400 e-Mail: brian@vetho.co.za
Restaurants/Pubs	KFC Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 2807 e-Mail: a-theron@mweb.co.za
Restaurants/Pubs	McGinty's Shop location O.R. Tambo International Airport Terminal A (International arrivals terminal) Terminal B (Domestic departures terminal)	Tel: +27 (0)11 390 3394 Fax: +27 (0)11 390 3400 e-Mail: brian@vetho.co.za
	Nando's Shop location O.R. Tambo International Airport Terminal A International arrivals terminal	Tel: +27 (0)11 390 3394 Fax: +27 (0)11 390 3400 e-Mail: brian@vetho.co.za
Restaurants/Pubs	News Cafe Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 2084 e-Mail: newscafejhb@telkomsa.net
Restaurants/Pubs	Ocean Basket Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: 27 (0) 11 390 3973 e-Mail: mwjdloc@mweb.co.za
Restaurants/Pubs	Soaring Eagle Spur Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 3806 e-Mail: donaldc@mweb.co.za
Restaurants/Pubs	Steers Shop location O.R. Tambo International Airport Terminal A Mezzanine level	Tel: +27 (0)11 390 1352 e-Mail: mwjdloc@mweb.co.za
Restaurants/Pubs	The Rai Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 2122 Fax: + 27(0)11 390 2122 e-Mail: rajind@icon.co.za
Restaurants/Pubs	Wimpy Shop location O.R. Tambo International Airport Terminal B Domestic departures terminal	Tel: +27 (0)11 390 3394 Fax: +27 (0)11 390 3400 e-Mail: brian@vetho.co.za
Services	Postnet Shop location O.R. Tambo International Airport Terminal B Retail level	Tel: +27 (0)11 390 1155 Fax: +27 (0)11 390 3971 e-Mail: dinaka1@talkomsa.net
Services	Lock-Up Luggage Shop location O.R. Tambo International Airport Terminal A Basement	Tel: +27 (0)11 390 2318/9 e-Mail: info@a-teck.co.za
Services	Airport Travel Hub O.R. Tambo International Airport Terminal A 3rd Floor Lower Roof Offices West Wing	Tel: 011 390 2323 Fax: 011 390 2303 After hour emergency number : 083 265 8897 Email: info@athub.co.za Web : www.athub.co.za
Services	Gateway Travel 4th floor South wings Offices Domestic Terminal O R Tambo International Airport	Fax: 086 611 1731 Tel: 011 025 0325 Website: www.gatewaytravelsa.co.za
Sports/Outdoor	@Play Shop location O.R. Tambo International Airport Terminal B	Tel: +27 (0)11 390 3231 Fax: +27 (0)86 661 0658 e-Mail: ahmed@play.za.net
Sports/Outdoor	Cape Union Mart Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 3245 Fax: +27 (0)11 390 3487 e-Mail: hbairport@capeunionmart.co.za
Sports/Outdoor	Lacoste Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 1888 Fax: +27 (0)11 390 3000 e-Mail: faeez@surteegroup.co.za
Sports/Outdoor	Timberland Shop location O.R. Tambo International Airport International departures terminal Terminal A	Tel: +27 (0)11 390 1705 Fax: +27 (0)11 483 2993 e-Mail: bessy@timberlandsa.co.za
Sweets/Snacks	Cosmic Candy Shop location O.R. Tambo International Airport Terminal A (International departures terminal and Duty Free mall) Terminal B (Retail level and domestic departures terminal)	Tel: +27 (0)11 390 1115 (Duty Free mall) Tel: +27 (0)11 390 1115 (Domestic departures terminal) e-Mail: sharon@theheavengroup.com
Sweets/Snacks	Big Five Duty Free Shop location O.R. Tambo International Airport Terminal A Duty Free mall	Tel: +27 (0)11 390 2670 Fax: +27 (0)11 394 5315 e-Mail: info@bigfivedutyfree.co.za
Clothing/Footwear	Location: International Terminal A- Departures Level Shop Number: DFS 33	Jerry Thokoane (011) 390 3755

Service Name

Service Description

Accommodation

There is a wide choice of hotels available in and around the airport precinct. Please call the Gauteng Tourism Authority information desk, in the international arrivals terminal for information on +27 (0)11 390 3614/3602.

The City of Johannesburg’s official website, www.joburg.org.za also has a list of hotels near the airport.

Banking

Branches for the major banks in South Africa are located at O.R. Tambo International Airport as follows:

First National Bank, Nedbank and Standard Bank: Terminal B - retail area
ABSA and African Bank: Terminal A - arrivals area

Automated teller machines (ATMs) can be found in the following locations:

Standard Bank-, FNB-, ABSA- and Nedbank ATMs are available in the food court area next to Wimpy and Spur
Standard Bank-, FNB-, ABSA- and Nedbank ATMs may be found on the retail level in the bank area
Standard Bank-, FNB- and Nedbank ATMs are located in Terminal A departures (next to Wandie’s restaurant)
Two ABSA ATMs may be found next to the ABSA bank branch in Terminal A arrivals
One Standard Bank ATM is available next to Khulula/BA/Comair ticket sales

Foreign exchange

Bidvest bank, Master Currency and Travelex are located in the arrivals area of Terminal A.

Chapel and prayer rooms

The airport has a chapel and a prayer area for Muslim passengers.

Christian Chapel

O.R. Tambo International Airport has a Christian Chapel open for prayer and quiet time to all passengers and airport staff 24/7. The chapel holds prayer and worship services on a Tuesday, Wednesday and Sunday at 13h00. An evening service is held every second Wednesday at 19h00. The Chapel is situated on level 2 at the far side of Terminal B just above our clinic. For more info contact Trish on 0711640927 or 011 975 8491 or refer to the Chapel notice board

Muslim prayer facility

Our Muslim prayer facility is open 24/7 for prayer and quiet time. There is a Friday prayer service held just after noon with both a male and female facility. This facility is located in the basement parkade closest to Terminal A arrivals. For more info contact Ahmed on 0835443419.

Conferencing

The Premier Conference Centre in the domestic terminal offers a modern and stylish environment for business meetings, conferences and seminars. It has three 10-seater rooms, a 12-seater room, a 14-seater room, a seminar facility for groups of 25 or 50, as well as a conference room for groups of 60 or 120.

Disabled

Airports Company South Africa (ACSA) is committed to providing world-class facilities that meet the needs of all airport users. We focus on ensuring existing and new facilities within our airports meet the particular needs of disabled travellers and airport users.

In the multi-storey parkade at ORTIA there are disabled parking bays at all levels while the airport itself features special lifts, ramps, wheelchairs and toilets for the disabled.

Passengers who require assistance boarding and disembarking from aircraft can make arrangements with the relevant airline when booking.

Flightcheck

O.R. Tambo International Airport (ORTIA) features ACSA’s innovative, self-service check-in kiosks, Flightcheck.

The Flightcheck kiosks significantly improve the passenger experience as they offer a secure and faster alternative to traditional check-in. They look much like ATMs and are easy to use with simple touch screens display icons and text instructions.

Please take note of the following:

Each airline check-in application is unique. Check in advance that your airline offers the Flightcheck service, and if so, whether the service applies apply to your particular route. Also check individual airline conditions of use and whether it caters for hand luggage only.
At the airport, you can proceed directly to a kiosk provided you have been issued with an e-Ticket. SAA also accepts paper tickets.

Internet/Wi-Fi

Airport Online, which offers Internet access, has a branch in the international departures terminal and two in the domestic terminal. One of these, open to the general public, is near the ATMs in the shopping area. The second, for use by passengers only, is between the main security point and the boarding gates.

The international departures terminal also offers a wireless option, which allows laptop users with wireless cards to connect to the Internet from anywhere in the departures hall - including from most of the restaurants in the terminal.

To download the operating instructions for Airport Online, please click here.

For more information of Wi-Fi, please click here.

Medical

The Airport Medical Clinic offers emergency treatment 24 hours a day, as well as:

Quick care and casualties;
General practitioners;
Travel vaccinations;
Malaria prophylaxis;
Aviation medicals;
Obesity treatment;Botox treatments;
Acupuncture;
Dentist;
Optician;
Gynaecologist;
Physiotherapist;
Executive and employment medicals;
Counselling to combat stress and to stop smoking;
ECGs;
Hearing, pregnancy and cholesterol tests.

Contact details:

Tel: +27 (0)11 921 6609
Hotline: +27 (0)82 262 1490
Website: www.travelclinic.co.za

Porters

Porter Services at O.R. Tambo International Airport is available in the demarcated areas of all airport terminals and along the drop-off zones. Porters are identifiable by their bright orange uniforms. As they are self-employed and rely on tips for income, a gratuity of R20 is recommended for each item of luggage handled.

All services providers at the airport implemented and adhere to strict health and safety measures that comply with Covid-19 regulations.

Postage

There is a post office at the international arrivals terminal, and you will find Postnet on the shopping level of the domestic terminal.

Restrooms

There are restrooms in all terminal buildings. Baby-changing facilities and other amenities for young children are available in most ladies restrooms.

Telephone

Public telephones

There are public telephones in all terminals. Telephone services outlets can be found in the public concourse of the international arrivals terminal and in the holding lounge of the international departures terminal.

Mobile phone rentals

A Vodacom Superstore, on the shopping level of the domestic terminal, sells mobile phones, airtime top-ups and mobile phone accessories. The international terminal boasts a number of mobile phone shops and service providers.

VAT refunds

There are VAT refund desks in:

the public area of the international departures terminal (for use before check-in)
the holding lounge

+27 (0)11 390 1655
+27 (0)11 390 2545

Office numbers at Pamona, Kempton park are as follows :
+27 (0)87 310 0200
+27 (0)87 721 9764
+27 (0)87 721 9765

Fax number is +27 (0)86 503 9530

Physical Address :
Plot 206/ 1 High Road
Pamona
Kempton Park

Postal Address :
P.O Box 107
O.R Tambo International Airport Post Office
South Africa
1627

Email Addresses : generalquaries@taxrefunds.co.za
chequequaries@taxrefunds.co.za
creditcardquaries@taxrefunds.co.za

Email Addresses : Southern Africa Countries
Swaziland - Swaziland@taxrefunds.co.za
Botswana - Botswana@taxrefunds.co.za
Namibia - Namibia@taxrefunds.co.za

Please have all invoices stamped by customs officials (in the public concourse of the same terminal) before proceeding to the VAT refund outlet.

Viewing deck

Two public viewing decks are available at O.R. Tambo International Airport (ORTIA). The domestic terminal (Terminal B) has a large viewing deck offering a 180 degree view of airside activities.

The international terminal has a viewing deck on the fourth floor of the northern wing. To get there, follow the signs from the international arrivals and departures escalators.