Thu 11 April 2013
City’s airport scoops two more awards weeks after having been awarded Best Airport in Africa
Airports Company South Africa, Cape Town International
Airport has once again been awarded the Best Airport in Africa and the Best
Airport in Africa for Staff Service Excellence this time at the SKYTRAX World
Airport Awards held last night. The announcement comes weeks after having been
awarded the Best Airport in Africa by Airports Council International. Sister
airport, King Shaka International Airport received the Best Regional Airport at
the SKYTRAX awards. The award ceremony was held at the passenger expo ceremony
in Geneva, Switzerland last night. The Skytrax awards were launched in
1999 and since then, Cape Town International Airport has won Best Airport in
Africa in 2006, 2008, 2010, 2011 and now 2012. The airport has also scored a
hat-trick in winning Best Airport for Staff Service Excellence in 2010, 2011 and
now for 2012! So the award for staff service excellence has been scooped three
years running! “It is pleasing to see that three ACSA International Airports
rank within the top 30 airports in the world! In 2011 CTIA was rated the 27th
best airport in the world and for 2012 it is ranked as the 22nd best airport in
the world! King Shaka sits at 26th and O.R. Tambo at 28 – these are impressive
accolades for our airports”, says Deidre Davids, Communications Manager,
Airports Company South Africa: Cape Town International Airport. “We
hope that all Capetonians will celebrate with us as this victory belongs to us
all! We think it’s quite a coup to receive the staff excellence award three
years running! This is also all the more special because a few weeks earlier we
celebrated the ACI award for Best Airport in Africa, also achieved three years
running! said Davids. Delivering an excellent customer service
experience is an ongoing focus for Cape Town International Airport and its
airport community. The airport values the feedback received from its airport
users as these assist in consistently improving for the benefit of the airport
user. Feedback can be emailed to improvements.ctia@airports.co.za.
This airport plays a crucial role in the region. Please rally behind your
airport to make it one of the top ten best airports in the world,” concluded
Davids. For more information on the awards visit worldairportawards.com.
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