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Fri 28 November 2014

Airports Company South Africa, Cape Town International Airport  hosted its Annual Feather Awards ceremony at Cavalli Stud and Wine Estate in Stellenbosch yesterday.  The awards are based on passenger and airport users feedback and provides Cape Town International Airport with an opportunity to recognise top performing airport members for outstanding customer service rendered during the year with the aim of entrenching a culture of great customer service.

“An airport experience is delivered through a variety of role players ranging from the airlines to the baggage handlers, car hire, security screening and more. Often times the passenger has varying experiences at these different touch points. Our intention is to create a holistically positive airport experience by focussing on excellent customer service. The Feather Awards is about recognising those entities that go the extra mile to ensure that the passenger experience is pleasurable and memorable,” said Deidre Davids, Communications Manager: Cape Town International Airport. The awards are researched using three independent local organisations and verified by two international organisations namely the Airports Council International (ACI) and the Transport Research Laboratory (TRL) in the UK.  Levels of service in each category are thoroughly assessed and a comprehensive report is compiled. The results are the average of responses collected over an annual period. The surveys conducted targets users (passengers and other customers) to evaluate various elements of services provided across the airport.

“We pride ourselves in having a customer centric culture within the airport community and this is a way of acknowledging and appreciating the efforts of the airport community,” added Davids.

“Cape Town International Airport is the most award winning airport in Africa. This does not happen by change – it’s based on the commitment and dedication to providing the best service to users consistently. Now the passengers and other airport users are telling us who the best of the best are” concluded Davids.

There were also special awards such as the General Manager Award won by Abdul Khan, the Managing Director of Katanga Parking Services. The Quadriplegic Association of South Africa (QASA) also took the opportunity to recognise those who play a significant role in assisting special needs passengers; awards went to the baggage handlers Swissport, Menzies Aviation and BidAir Services.
The airport would like to congratulate the winners on receiving these awards:


*Awards based on passenger and airport users feedback

1 Best Airside Food & Beverage Service Provider Alba Easy Lounge
2 Best Landside Food & Beverage Service Provider - Sit Down Soaring Hawk Spur
3 Best Landside Food & Beverage Service Provider - Take Away Steers
4 Best Landside Retail Service Provider Accessorize
5 Best Financial Services Provider Vat Refund
6 Best Airside Retail Service Provider - Domestic Cellini
7 Best Airside Retail Service Provider - International Out of Africa
8 Best Large Car Rental Operator Avis Car Rental
9 Best medium Car Rental Operator First Car Rental
10 Best valet service provider APS Valet Services
11 Best public road transport service provider Centurion Holiday Tours
12 Best Advertising Concessionaire Khombisa Media
13 Best Government Service Provider Customs
14 Best Maintenance and Engineering Airport Award Wasteplan
15 Safety Award BidAir Aircraft Grooming
16 Best Ground Handler Award BidAir Services (PTY) Ltd
17 Best Airline – Domestic Low Cost
18 Best Airline - Domestic Full Service South African Airways SOC Ltd
19 Best Airline - Regional Services Air Namibia (Pty) Ltd
20 Best Airline - International Services Emirates
21 Airside Operators Association (AOA)Top Gun Wayne Clarke:Airports Company South Africa: Security
22 Airline Operators Committee (AOC) Top Gun Hakeem Meyer:Airports Company South Africa: Fire and Rescue
23 Quadriplegic Association of South Africa (QASA) Swissport, BIDAIR Services, Menzies Aviation
24 General Manager's Award Abdul Khan Katanga Parking Services

Continue to provide us with your feedback, visit

For more information please contact:

Contact person: Deidre Davids

Communications Manager

Telephone Number: 082 377 4521



Deborah Francis

Head of Department- Communications

Telephone Number: 071 686 2740


Categories: Passengers