Airports Company South Africa, Cape Town International Airport  hosted its Annual Feather Awards ceremony at Cavalli Stud and Wine Estate in Stellenbosch yesterday.  The awards are based on passenger and airport users feedback and provides Cape Town International Airport with an opportunity to recognise top performing airport members for outstanding customer service rendered during the year with the aim of entrenching a culture of great customer service.

“An airport experience is delivered through a variety of role players ranging from the airlines to the baggage handlers, car hire, security screening and more. Often times the passenger has varying experiences at these different touch points. Our intention is to create a holistically positive airport experience by focussing on excellent customer service. The Feather Awards is about recognising those entities that go the extra mile to ensure that the passenger experience is pleasurable and memorable,” said Deidre Davids, Communications Manager: Cape Town International Airport. The awards are researched using three independent local organisations and verified by two international organisations namely the Airports Council International (ACI) and the Transport Research Laboratory (TRL) in the UK.  Levels of service in each category are thoroughly assessed and a comprehensive report is compiled. The results are the average of responses collected over an annual period. The surveys conducted targets users (passengers and other customers) to evaluate various elements of services provided across the airport.

“We pride ourselves in having a customer centric culture within the airport community and this is a way of acknowledging and appreciating the efforts of the airport community,” added Davids.

“Cape Town International Airport is the most award winning airport in Africa. This does not happen by change – it’s based on the commitment and dedication to providing the best service to users consistently. Now the passengers and other airport users are telling us who the best of the best are” concluded Davids.

There were also special awards such as the General Manager Award won by Abdul Khan, the Managing Director of Katanga Parking Services. The Quadriplegic Association of South Africa (QASA) also took the opportunity to recognise those who play a significant role in assisting special needs passengers; awards went to the baggage handlers Swissport, Menzies Aviation and BidAir Services.
The airport would like to congratulate the winners on receiving these awards:

Continue to provide us with your feedback, visit www.airports.co.za.

For more information please contact:

Contact person: Deidre Davids

Communications Manager

Telephone Number: 082 377 4521

Email: Deidre.Davids@airports.co.za

OR

Deborah Francis

Head of Department- Communications

Telephone Number: 071 686 2740

Email: Deborah.Francis@airports.co.za