Airports Company South Africa is proud to announce that Airports Council
International (ACI), the trade association of the world’s airports, has named
Upington International Airport the Best Small Airport in Africa for 2014 for the
fourth consecutive year.
The Best Small Airport by Region category is open to airports with fewer than
two million passengers per year.
ACI’s prestigious ASQ Survey is based on interviews with passengers on the
day of travel and covers 34 key service areas including categories such as
access, check-in, security, airport facilities, food and beverage and retail.
The responses are used to rank airports worldwide. The survey is widely
recognised as a leading benchmark of passenger satisfaction.
In the same survey, Airports Company South Africa’s other airports, King
Shaka International, Cape Town International Airport and O.R. Tambo
International featured taking second, third and fourth place respectively in the
Best Airport by Region (Africa) Category. The first place went to Mauritius’ SSR
“The strong performance by our airports in the survey is evidence of our
commitment to excellent customer service, which is a central element of our
business plan. That is why it is important for us to benchmark our performance
against the best airports in the world. This is in line with our strategy to
build an efficient and customer-focused business. The survey provides useful
data on our customers’ perceptions and priorities,” says Airports Company South
Africa CEO Bongani Maseko.
Yvette Schoeman, Regional Airports General Manager at Airports Company
South Africa, congratulated Nongo Dibete, manager of the winning airport.
“We are especially pleased that Upington International has won this award
because of the changes to the profile of passengers using the airport. In
particular, we see engineers and other workers using the airport to get to the
solar energy and other projects being developed in the Northern Cape. Their
positive experiences also enhance the reputation of South Africa as a whole,”
“It is satisfying to note that our efforts to deliver an efficient and
seamless traveller experience are paying off. These awards inspire us to work
even harder to improve customer experience at all our airports in this fiercely
competitive market,” says Schoeman.
Airports Company South Africa airports’ performance per category was as
Best Small Airport – Africa
Airport: First place
Best Airport by Region – Africa
SSR International Airport, Mauritius: First place
King Shaka International
Airport: Second place
Cape Town International Airport: Third place
Tambo International Airport: Fourth place
Jomo Kenyatta International
Airport, Kenya: Fifth place
For further information:
Acting Group Communications Manager
Airports Company South Africa
079 882 7307 / 011 723 1410