12 March 2015 – Airports Company South Africa airports –
O.R. Tambo International, Cape Town International and King Shaka International
Airports – yesterday walked away with top awards at the 2015 SKYTRAX Choice
Awards in Paris, France.
Since the prestigious SKYTRAX awards reflect
global airport customer satisfaction, they are considered to be the global
benchmark for excellence in the airport industry. Results are based on an
independent nine-month survey consolidating the views of 12 million respondents
representing over 100 nationalities and covering 385 airports. O.R. Tambo International Airport was named Best Airport in Africa, while Cape
Town International Airport and King Shaka International Airport were presented
with the Best Airport Staff Service: Africa, and Best Regional Airport: Africa,
respectively. The three airports were ranked amongst the world’s top 30 airports. All moved
up in global ranking compared to last year. O.R. Tambo International Airport
(Johannesburg) was ranked 24th, up from 26th in 2014. Cape Town International
Airport was ranked 26th, up from 30th position last year. King Shaka
International Airport (Durban) was ranked 28th, up from 32nd in the last
survey. The survey evaluates customer satisfaction across 39 key performance
indicators for airport service and product. These include check-in, arrivals,
transfers, shopping, security and immigration. SKYTRAX, a UK-based consultancy,
conducts the survey. Airports Company South Africa CEO Bongani Maseko said, “We are proud that
three of our nine airports ranked amongst the world’s top 30 airports. We are
also delighted that all three also improved their rankings. This is largely
thanks to our collective efforts to strive for service excellence as we realise
our vision in becoming a world-leading airport business. Since this survey
reflects our actual customers’ assessment of our service, the feedback inspires
us to work even harder to enhance their travel experience through the provision
of world-class facilities, systems and service.” The awards come shortly after Airports Council International (ACI), the trade
association of the world’s airports, named Upington International Airport the
Best Small Airport in Africa for 2014 for the fourth consecutive year. For further information: Unathi Batyashe-Fillis Acting Group Communications Manager Corporate Office Airports Company South Africa Phone: 079 882 7307 / 011 723 1410 Email:Unathi.Batyashe-Fillis@airports.co.za Web: www.airports.co.za
Mobi:
m.airports.co.za
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