• Airports
  • Business
  • About
  • Contact
  • News
  • Airport Tariffs
    • Globals
    • Social Media
    • Utilities
    • POPIA
      • News
         

        ​​​​​​​​​​​​​​For general enquiries please contact:

        Tel: (011) 723 1400 or (011) 921 6262; 

        E-mail: customercare@airports.co.za ​

        For media inquiries ONLY please contact Ernest Mulibana at:

        ​E-mail: Ernest.Mulibana@airports.co.za or Mediadesk@airports.co.za ​

         

        « back to news list
        Sat 20 July 2024
        ACSA upholds international security standards and respects Constitutional rights

        ​Airports Company South Africa (ACSA) has noted online media reports on security screening and searching of passengers and appeals for cooperation with airport security personnel as they undertake this basic but essential part of aviation security.

        As our airports across the network continue to experience a steady increase in passenger volumes, in the interest of keeping everyone safe, ACSA will continue to adhere to all internationally recognised standard operating procedures and comply with national aviation legislation and regulations that strive to ensure the security and safety of passengers.

        Our security protocols include random physical searches that are performed for all passengers after a certain number of people have passed a security search point at the airport terminal. These standard practices are in line with the security manual of the International Civil Aviation Organisation (ICAO).

        Searches are designed to be conducted for all travellers, even when there is no trigger from the security checkpoint. As such, ACSA calls on all travellers to note that when being ushered through the screening process by airport security personnel, they may be required to remove any headgear including fixed religious and cultural headgear.

        At all times, the physical searches will be conducted with due sensitivity to recognised religious and cultural practices. This includes providing an appropriate space to conduct a physical search, should the passenger so prefer.

        ACSA acknowledges that physical searches may cause discomfort to our passengers, and in view of this, our security personnel have been instructed to ensure that all searches are conducted in a respectful and courteous manner.

        “We would like to categorically state that ACSA does not have any policies or procedures that discriminate against any passengers or airport users on the basis of gender, race, cultural beliefs, religion, or place of origin," states General Mzwandile Petros, Group Executive for Enterprise Security.

        “South Africa is a constitutional democracy that accords equal regard to all individuals regardless of their faith, race, gender, or cultural background. ACSA, as a state-owned company, subscribes to all principles as espoused in the Constitution, which ensure a free and equal society. Furthermore, we are always ready to observe and defend the rights of all persons at the facilities we manage,” he said.

        We urge all airport users to report any incidents of unfair discrimination to the ACSA free call hotline number: 0800008080 or alternatively email us on acsa@thehotline.co.za

        For media enquiries:
        Ernest Mulibana – 082 263 7372
        Mediadesk@airports.co.za
        Issued by Airports Company South Africa

        //ENDS//
        ​​