Airports Company South Africa (ACSA) is proud to announce that two of its airports received recognition at the prestigious 2024 Airport Service Quality (ASQ) Experience Awards, presented by Airports Council International (ACI) World
Bram Fischer International Airport and George Airport both placed first in the Best Airports by Size and Region category. Both Bram Fischer and George Airports are award winners for airports with under two million passengers per year in Africa. Additionally, George Airport also won a Special Category Award for Easiest Airport Journey in Africa.
The annual ASQ Experience Awards are determined exclusively through passenger feedback and highlight excellence in airport customer experience across the globe. They are presented in partnership with Amadeus, a leading global software solutions provider to the travel and tourism industry.
The 2024 ASQ Experience Awards marked a significant milestone in the aviation industry, with nearly 700,000 surveys completed and over half of the world's travellers passing through an ASQ-rated airport. A record-breaking 181 awards were presented to 95 airports globally, recognising their unwavering dedication to exceptional passenger service.
Award categories included Best Airports by Size and Region, Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable Airport, Cleanest Airport, and Top Airports for Arrivals. These awards highlight the commitment of airports worldwide to enhancing the passenger experience and setting new benchmarks for service quality.
Thabo Phateng, Airport Manager Bram Fischer International Airport (BFIA), says the airport's category win is a significant milestone that reflects the unwavering dedication of ACSA's staff and airport stakeholders to providing world-class service and ensuring every traveller enjoys a seamless and smooth journey.
"We are honoured to be recognised among the best in the industry and incredibly proud of Bram Fischer International Airport's achievement at the recent ASQ Experience Awards. This recognition is a recognition of our efforts to consistently strive to deliver exceptional passenger experiences. Our team's commitment to excellence, and the consistent collaboration with all relevant airport stakeholders, has set a new benchmark in the aviation industry," he says.
Brenda Vorster, Airport Manager George Airport, notes that the accolades bestowed on the airport reflect the immense efforts by ACSA's employees to continuously improve the passenger experience.
"We are immensely proud of this exceptional achievement at the 2024 ASQ Experience Awards. Winning in the Best Airports by Size and Region category for airports with under two million passengers per year, as well as receiving the Special Category Award for Easiest Airport Journey in Africa, is a testament to the dedication and hard work of our entire team. Your commitment to excellence has been rightfully recognised, and I am confident that this will inspire us to reach even greater heights," she says.
ACSA has a notable history of achievements at the ASQ Experience Awards. Some of its previous wins include Cape Town International Airport being consistently recognised as Africa's Leading Airport and also taking multiple wins in the Best Airport by Size and Region category.
Additionally, O.R. Tambo International Airport has been a frequent winner for achieving excellence in governance, efficiency, and service levels and has also been recognised in various categories, including Best Airport by Size and Region. King Shaka International Airport has previously been awarded for having the best airport staff and being the best regional airport in Africa.
These awards highlight ACSA's commitment to delivering exceptional passenger experiences and setting high standards in both the local and regional aviation industries.
For further information or media inquiries, please contact:
ACSA Media Desk
Mediadesk@airports.co.za
Issued by Airports Company South Africa
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