FOR IMMEDIATE RELEASE
Date: 26 February 2026
To: All Media
ACSA Airports Celebrate 2025 ASQ Customer Experience Awards Across Africa
Airports operated by Airports Company South Africa (ACSA) have achieved outstanding recognition at the 2025 Airport Service Quality (ASQ) Customer Experience Awards, the world's leading global benchmarking system for airport passenger satisfaction. The awards are based on real-time feedback from passengers at over 400 airports in more than 110 countries, providing a robust measure of service quality and operational excellence.
The ASQ Customer Experience Awards recognise airport excellence in customer experience worldwide, shaped by the voice of passengers. Delivered annually by ACI World, this recognition is based on data collected through ASQ's globally standardised Departures and Arrivals Surveys, capturing real, in-journey passenger experiences at airports around the world.
This year, multiple ACSA airports were celebrated across a range of categories, reflecting excellence in both operational performance and passenger experience. Bram Fischer International Airport (Bloemfontein), Upington International Airport and Chief Dawid Stuurman International Airport (Gqeberha) were recognised as Africa's best airports in departures among airports serving under 2 million passengers, with Chief Dawid Stuurman International Airport earning accolades for having the most dedicated staff and providing the easiest journey in Africa.
Among the larger airports, Cape Town International Airport received multiple honours for departures among airports serving between 5 to 15 million passengers, as well as for offering the easiest, most enjoyable, and cleanest airport experience in Africa. King Shaka International Airport was recognised as one of the continent's most enjoyable airports. Collectively, these awards highlight the consistent and passenger-focused excellence across ACSA's network, from smaller regional hubs to the country's largest international gateways.
2025 ASQ Customer Experience Awards — Airport Recognition
✈ Bram Fischer International Airport
★
Best Airports at Departures: Under 2 Million Passengers in Africa
✈ Upington International Airport
★
Best Airports at Departures: Under 2 Million Passengers in Africa
✈ Chief Dawid Stuurman International Airport
★
Best Airports at Departures: Under 2 Million Passengers in Africa
★
Best Airports: Most Dedicated Staff in Africa
★
Best Airports: Easiest Airport Journey in Africa
✈ King Shaka International Airport
★
Best Airports: Most Enjoyable in Africa
✈ Cape Town International Airport
★
Best Airports at Departures: 5 to 15 Million Passengers in Africa
★
Best Airports: Easiest Airport Journey in Africa & Most Enjoyable in Africa
★
Best Airports: Cleanest Airport in Africa
"The ASQ Customer Experience Awards place ACSA run airports among the best in Africa and recognise the high standards our teams uphold every day. They reflect our commitment to making every passenger's journey smooth, safe, and enjoyable, no matter the size of the airport."
Ms. Fani Mphaphuli — Acting Group Executive: Operations Management, ACSA
"Being honoured with an ASQ Customer Experience Award by ACI highlights Airports Company South Africa's commitment to understanding and continuously enhancing the end-to-end passenger experience. This achievement highlights ACSA's role in delivering reliable, high-quality airport experiences."
Justin Erbacci — Director General, ACI World
"As we implement upgrades across all ACSA-operated airports, our focus remains on creating seamless, safe, and reliable journeys for all passengers."
Ms. Fani Mphaphuli — Acting Group Executive: Operations Management, ACSA
ACSA's Track Record at ASQ Awards
ACSA has a notable history of achievements at the ASQ Customer Experience Awards. Cape Town International Airport has been consistently recognised as Africa's Leading Airport with multiple wins in the Best Airport by Size and Region category. Bram Fischer International Airport and George Airport both placed first in the Best Airports by Size and Region Category in 2024, with George Airport also winning a Special Category Award for Easiest Airport Journey in Africa.
O.R. Tambo International Airport has been a frequent winner for excellence in governance, efficiency, and service levels. King Shaka International Airport has previously been awarded for having the best airport staff and being the best regional airport in Africa.
With global air traffic projected to reach 10.2 billion passengers in 2026, these accolades emphasise the critical role airports play in delivering consistent service, even amid increasing pressure on infrastructure and operations.
Media Inquiries
Ofentse Dijoe
ACSA Group Spokesperson
072 798 8486
Mediadesk@airports.co.za
Issued by Airports Company South Africa
About Airports Company South Africa
Airports Company South Africa (ACSA) is a state-owned company mandated to own, manage, operate and develop South Africa's principal airports. Established in 1993, we operate nine airports, including major international gateways such as OR Tambo, Cape Town, and King Shaka International. The company plays a strategic role in enabling trade, tourism, and regional economic transformation.
